Ani Gevorgyan
Hallandale,FL
Summary
Proven in enhancing customer satisfaction and loyalty, I excelled at Macy's by swiftly resolving concerns and promoting loyalty programs, significantly exceeding service goals. My blend of reliability and exceptional customer service skills, coupled with proficiency in handling financial transactions, positions me as a valuable asset for fostering positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Macy's
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
Sales Associate
American Eagle Outfitters, Inc
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
Yerevan N56 Basic School Named After Stepan Zoryan
Armenia 05-2020
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Professional Working
Russian
Professional Working
Armenian
Native or Bilingual
Timeline
Sales Associate
American Eagle Outfitters, Inc
11.2024 - 01.2025
Customer Service Cashier
Macy's
10.2023 - Current
No Degree -
Yerevan N56 Basic School Named After Stepan Zoryan