Aniel Beckford
Port Saint Lucie,FL
Summary
Well-qualified Training Consultant adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.
Overview
10
10
years of professional experience
Work History
Training Consultant
Fiserv
Coral Springs, FL
06.2020 - 01.2022
- Planned and facilitated New hire and advancement virtual trainings via Webex and Microsoft Teams.
Training Specialist
Bank Of America, Merchant Services
Coral Springs, FL
07.2017 - 05.2020
- Led company required training classes for new employees as well as advanced training and procedural changes for existing employees.
- Created competency tests and surveys to assess employee skill and knowledge level, and incorporate new results into new training procedures.
- Conduct new employee orientation and oversee and monitor OJT program.
- Designed supplementary materials such as practice exams and exercises, videos and interactive videos and converted all existing material from print to digital.
- Regularly attended employee review meetings with senior management to identify areas in need of improvement and further development and training.
Segmentation Lead
Bank Of America, Merchant Services
Coral Springs, FL
12.2014 - 07.2017
- Coordinate and conduct new hire's orientation, on the job training and refresher training.
- Handle escalated requests from the management team.
- Act as a liaison between departments to coordinate retention efforts and generate company revenue.
- Assist managers create methods and exercises that contribute to the development of each associate.
- Performed various managerial functions including associate timekeeping, interview prospective candidates, coaching and mentoring.
Client Support Specialist
Bank Of America, Merchant Services
Coral Springs
09.2013 - 12.2014
- Assist corporate and commercial banking merchants with customer service and technical support.
- Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports.
- Assisted associates by floor walking and providing chat support.
- Participated in pilot programs to improve call center performance and client satisfaction.
- Monitor queues and provide end of day reporting on daily call volumes, FCR and availability.
Merchant Activation Specialist|
First Data
Coral Springs, FL
02.2012 - 09.2013
- Subject Matter expert for troubleshooting terminals, program downloads and equipment and entitlement training to merchants.
- Install, configure and test applications for credit card terminals.
- Placed outbound calls for training support to various merchants.
Education
High School Diploma -
Camperdown High School
JamaicaAssociate of Science - Dental Assisting
Florida Career College
Lauderdale Lakes, FL07.2007
Skills
- Program Management
- Verbal and Written Communication
- Time Management
- Negotiation
- Adaptability
- Content Creation
- Problem-solving
- Collaboration
Timeline
Training Consultant
Fiserv
06.2020 - 01.2022
Training Specialist
Bank Of America, Merchant Services
07.2017 - 05.2020
Segmentation Lead
Bank Of America, Merchant Services
12.2014 - 07.2017
Client Support Specialist
Bank Of America, Merchant Services
09.2013 - 12.2014
Merchant Activation Specialist|
First Data
02.2012 - 09.2013
High School Diploma -
Camperdown High School
Associate of Science - Dental Assisting
Florida Career College