Aniel Beckford
Port Saint Lucie,FL
Summary
Well-qualified Training Consultant adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.
Overview
10
10
years of professional experience
Work History
Training Consultant
Fiserv
2020.06 - 2022.01
- Planned and facilitated New hire and advancement virtual trainings via Webex and Microsoft Teams.
Training Specialist
Bank Of America, Merchant Services
2017.07 - 2020.05
- Led company required training classes for new employees as well as advanced training and procedural changes for existing employees.
- Created competency tests and surveys to assess employee skill and knowledge level, and incorporate new results into new training procedures.
- Conduct new employee orientation and oversee and monitor OJT program.
- Designed supplementary materials such as practice exams and exercises, videos and interactive videos and converted all existing material from print to digital.
- Regularly attended employee review meetings with senior management to identify areas in need of improvement and further development and training.
Segmentation Lead
Bank Of America, Merchant Services
2014.12 - 2017.07
- Coordinate and conduct new hire's orientation, on the job training and refresher training.
- Handle escalated requests from the management team.
- Act as a liaison between departments to coordinate retention efforts and generate company revenue.
- Assist managers create methods and exercises that contribute to the development of each associate.
- Performed various managerial functions including associate timekeeping, interview prospective candidates, coaching and mentoring.
Client Support Specialist
Bank Of America, Merchant Services
2013.09 - 2014.12
- Assist corporate and commercial banking merchants with customer service and technical support.
- Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports.
- Assisted associates by floor walking and providing chat support.
- Participated in pilot programs to improve call center performance and client satisfaction.
- Monitor queues and provide end of day reporting on daily call volumes, FCR and availability.
Merchant Activation Specialist|
First Data
2012.02 - 2013.09
- Subject Matter expert for troubleshooting terminals, program downloads and equipment and entitlement training to merchants.
- Install, configure and test applications for credit card terminals.
- Placed outbound calls for training support to various merchants.
Education
High School Diploma -
Camperdown High School
JamaicaAssociate of Science - Dental Assisting
Florida Career College
Lauderdale Lakes, FL07.2007
Skills
- Program Management
- Verbal and Written Communication
- Time Management
- Negotiation
- Adaptability
- Content Creation
- Problem-solving
- Collaboration
Timeline
Training Consultant
Fiserv
2020.06 - 2022.01
Training Specialist
Bank Of America, Merchant Services
2017.07 - 2020.05
Segmentation Lead
Bank Of America, Merchant Services
2014.12 - 2017.07
Client Support Specialist
Bank Of America, Merchant Services
2013.09 - 2014.12
Merchant Activation Specialist|
First Data
2012.02 - 2013.09
High School Diploma -
Camperdown High School
Associate of Science - Dental Assisting
Florida Career College