Aniela Grych
San Diego,CA
Summary
Care Manager with five years of experience in client-centered communication and providing compassionate support to a high volume of clients.
Overview
4
4
years of professional experience
Work History
Care Manager
Fusion Care Group
05.2023 - Current
- Efficiently schedule 1000's of new patients via phone and email according to preferences, availability, and insurance to ensure best-matched care while handling sensitive mental health conversations
- Monitor clinician calendars and client charts for accurate coding and documentation and act as point of contact for technical and policy questions internally and externally
- Track and respond to referrals and complete medical records requests following HIPAA and company guidelines
- Report on patient trends and propose process improvements at weekly care team meetings
Implementation Specialist
Atrium
03.2022 - 12.2022
- Led series of 5+ meetings with new teams and one-on-one with sales and account managers to introduce analytics platform, identify goals, develop tailored resources, and instruct them on platform usage
- Built personalized examples and trained new customers in creating data-based dashboards, alerts, and goal-tracking
- Analyzed trends illuminated by these dashboards with clients to inform decision-making, improve forecasting, and track individual and team performance
- Maintained documentation of client resources and progress to be shared internally and externally and delivered ongoing support via additional meetings and detailed emails per customer questions
Outbound Sales
HireEZ
07.2021 - 03.2022
- Prospected and performed cold outreach to 50+ potential customers daily, from hiring managers to C-suite executives, to schedule discovery meetings for account executive team
- Created targeted messaging campaigns according to customer profiles and educated prospects on platform capabilities to improve healthcare and tech hiring
Sales Development Representative
Gremlin
06.2020 - 07.2021
- Qualified inbound leads and cold-called and emailed 100+ potential clients, i.e., DevOps and SRE teams, daily
- Led Zoom demos with prospective clients to introduce platform, answer technical questions, and address objections
- Co-managed online interactive workshops for customers to showcase software testing capabilities and improve platform usage
Education
Bachelor of Arts - International Studies
University of California, Santa Barbara
Santa Barbara, CA06.2018
Skills
- EHR Systems
- Salesforce
- Waystar
- Microsoft Office
- Business Development
- Customer Service & Success
- Clinical Terminology
- Data Analysis
- Phone Etiquette
- Critical Thinking
- Presentation
- Interpersonal Skills
Timeline
Care Manager
Fusion Care Group
05.2023 - Current
Implementation Specialist
Atrium
03.2022 - 12.2022
Outbound Sales
HireEZ
07.2021 - 03.2022
Sales Development Representative
Gremlin
06.2020 - 07.2021
Bachelor of Arts - International Studies
University of California, Santa Barbara
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