Aniela Newman
Acworth,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Capers Restaurant & Bar
02.2014 - 11.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Zocalo
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GA05.2010
Skills
- Tableside Etiquette
- Foreign Language Proficiency
- Effective Communication
- Exceptional Customer Service
- Stress Management
- Strong Work Ethic
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Menu Knowledge
- Positive Attitude
- Order Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender/Server
Capers Restaurant & Bar
02.2014 - 11.2023
Server
Zocalo
Bachelor of Arts - English
Kennesaw State University
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