Anife Odai
Watertown
Summary
Enthusiastic professional with extensive experience in the hospitality industry. Skilled in relationship management, problem-solving, and training teams to enhance service quality. Committed to delivering exceptional dining experiences and driving sales through effective upselling strategies.
Overview
8
8
years of professional experience
Work History
Server
Viron Rondo Osteria
Cheshire, CT
10.2021 - Current
- Delivered exceptional customer service by effectively managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Trained new servers on menu offerings, customer service protocols, and operational procedures to ensure consistent service quality.
Server
Uncommon Grill
Watertown, CT
05.2018 - 10.2021
- Assisted in inventory management by tracking stock levels and coordinating supply orders for efficient operations.
- Implemented feedback from guests to improve menu items and enhance service delivery based on customer preferences.
- Led team shifts during peak hours, optimizing workflow and ensuring high standards of service were met consistently.
- Developed strategies for upselling menu items, resulting in increased guest satisfaction and improved sales performance.
Education
Bachelor of Arts - Psychology
Southern Connecticut State University
New Haven, CT12-2026
Associate of Arts - Psychology
Naugatuck Valley Community College
Waterbury, CT05-2019
Skills
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Customer service
- Relationship management
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- Problem-solving
- Cool under pressure
Timeline
Server
Viron Rondo Osteria
10.2021 - Current
Server
Uncommon Grill
05.2018 - 10.2021
Bachelor of Arts - Psychology
Southern Connecticut State University
Associate of Arts - Psychology
Naugatuck Valley Community College