Anika Alston
I want to thank you for time and showing interest in me. My resume has a list of some my most recent experiences, and as you can see i have a lot of experience in many different areas. I have plenty of skills such as customer service, machine operating, being a cashier, and in food production. These skills have prepared me to be a leader with the ability to adapt in any environment put before me. I have obtained a career ready certificate (silver medal) Through the years of working I've learned many ways to keep a business successful and maintain products, also maintain good relationships with co- workers and customers. Choosing me for a position with your company will be greatly appreciated and will be shown through my work ethic. Thank you in advance. Authorized to work in the US for any employer
Experienced with managing service teams to deliver top-tier customer satisfaction. Utilizes effective leadership to address and resolve service issues promptly. Knowledge of best practices in service operations ensures consistent, high-quality outcomes.
Service-oriented professional with a solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Work History
General Service Leader
2 Years 4 Months- Led team in developing strategic initiatives to enhance operational efficiency and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement, driving data-driven decision-making processes.
- Managed budget allocations for multiple projects, ensuring resource optimization and effective cost management strategies.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Machine Operator
1 Year 6 Months- Operated machine during production throughout production. Configured machine for production changes for changes depending on production schedule, keeping and maintaining a clean area. Documented machine downtime incidents and did quality checks throughout shift.
- Operated machinery in production line, ensuring optimal performance and minimal downtime.
- Monitored quality control processes to maintain product standards and consistency.
- Trained new operators on equipment usage and safety protocols to enhance team efficiency.
Cashier
2 Years 3 Months- Executed cash register operations efficiently, cleaning showers bathroom and store front, stocking coolers and shelves, keeping up with coffee throughout shift.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
GED
Skills
Accomplishments
- Supervised team of 20 staff members.
- Achieved store cost by completing food orders with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.