Anika Chowdhury
Los Angeles,CA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposits, withdrawals and payments. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem- solving abilities. Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Kroger's Pharmacy
Sterling Heights, MI
10.2022 - 05.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Shift Manager
Papa Romano's & Mr Pita
Eastpointe, MI
12.2019 - 09.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Upheld company standards and compliance requirements for operations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Bank Teller
Chase Bank
Madison Heights, MI
05.2017 - 12.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
Shift Leader
Dunkin' Donuts
Sterling Heights, MI
03.2013 - 02.2017
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
Customer Service Representative
JohnnyMari
Madison Heights, MI
01.2012 - 12.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Cardiac Sonography
WCUI
Los Angeles, CA01-2028
High School Diploma -
Adlai Stevenson High School
Sterling Heights, MI05-2014
Some College (No Degree) -
Macomb Community College
Warren, MISkills
- Insurance Verification
- Order Verification
- Workflow Optimization
- Drug Inventory Management
- Billing support
- Medication Dispensing
- Relationship building and management
- Compliance, banking laws and regulations
- Retail merchandising
- Product knowledge
- Currency Handling
- Information Processing
- Data Security and Validation
- Detailed Analysis
- Call and Email Handling
- Fraud Detection
- Team Cooperation
- Sorting and Filing
- Complex Information Interpretation
Languages
English
Professional
Bengali
Professional
Timeline
Pharmacy Technician
Kroger's Pharmacy
10.2022 - 05.2024
Shift Manager
Papa Romano's & Mr Pita
12.2019 - 09.2022
Bank Teller
Chase Bank
05.2017 - 12.2019
Shift Leader
Dunkin' Donuts
03.2013 - 02.2017
Customer Service Representative
JohnnyMari
01.2012 - 12.2013
Bachelor of Science - Cardiac Sonography
WCUI
High School Diploma -
Adlai Stevenson High School
Some College (No Degree) -
Macomb Community College