Anika Gillispie
Gold Beach,OR
Summary
Proficient Medical Receptionist with a strong background in patient registration and office administration. Known for exceptional attention to detail and customer service, contributing to improved operational efficiency and seamless patient experiences.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Advanced Reproductive Center of Hawaii
Honolulu, Hawaii
02.2014 - Current
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Ensured accurate collection of patient information and insurance details for efficient processing.
- Managed patient scheduling and appointment confirmations using electronic medical record systems.
- Assisted in implementing new office procedures to enhance operational efficiency and patient experience.
- Trained new staff on administrative protocols and workflow best practices to ensure consistency.
- Oversaw daily front desk operations, maintaining a welcoming environment for patients and visitors.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Property Manager
Self-employeed
Gold Beach, OR
04.2003 - 11.2013
- Oversaw financial management, including budgeting and expense tracking for multiple properties.
- Developed comprehensive marketing strategies to attract new tenants and retain existing ones.
- Implemented efficient leasing processes, streamlining tenant onboarding and documentation.
- Managed property operations, ensuring timely maintenance and tenant satisfaction.
- Conducted regular property inspections to maintain standards and address potential issues proactively.
- Negotiated contracts with vendors, optimizing service agreements for maintenance and repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
High School Diploma -
St. Bonaventure
Ventura, CAHigh School Diploma -
California State University, Chico
Chico, CASkills
- Front desk operations
- Appointment scheduling
- Patient registration
- Payment collection
- Medical terminology
- Records management
- Workflow optimization
- Healthcare administration
Timeline
Medical Receptionist
Advanced Reproductive Center of Hawaii
02.2014 - Current
Property Manager
Self-employeed
04.2003 - 11.2013
High School Diploma -
St. Bonaventure
High School Diploma -
California State University, Chico