Anika Green
Birmingham,AL
Summary
Dynamic professional known for exceptional decision-making and staff supervision. Experience in optimizing workflows and developing training materials to foster team collaboration and improve service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Darden Restaurants, Olive Garden
Columbus, GA
08.2023 - Current
- Assisted management in daily operations, ensuring smooth workflow and team collaboration.
- Developed training materials to enhance staff performance and customer service standards.
- Coordinated staff schedules, optimizing resource allocation for peak operational efficiency.
- Implemented process improvements that reduced response times and enhanced service delivery.
Certified Trainer
Darden Restaurants, Olive Garden
Columbus, GA
08.2022 - Current
- Developed and delivered training programs to enhance employee skills and performance.
- Evaluated training effectiveness through participant feedback and assessments.
- Collaborated with management to identify training needs and align objectives.
- Created instructional materials and resources for various training modules.
Host
Darden Restaurants, Olive Garden
Columbus, GA
04.2022 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with kitchen staff to coordinate timely food service.
Server
Darden Restaurants, Olive Garden
Columbus, GA
04.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience.
- Assisted in menu knowledge, answering customer inquiries regarding food and beverages.
- Collaborated with kitchen staff to ensure timely meal delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
Education
Bachelor of Science - Genetics
University of Alabama At Birmingham
Birmingham, Alabama, AL12-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Hiking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Documenting and sharing travel experiences
Timeline
Assistant Manager
Darden Restaurants, Olive Garden
08.2023 - Current
Certified Trainer
Darden Restaurants, Olive Garden
08.2022 - Current
Host
Darden Restaurants, Olive Garden
04.2022 - Current
Server
Darden Restaurants, Olive Garden
04.2022 - Current
Bachelor of Science - Genetics
University of Alabama At Birmingham