Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anika Lovell

Palmdale,CA

Summary

Seeking a challenging position that will utilize the skills I have obtained. Experienced clerical professional offering more than 10 years of clerical experience, adept in office procedures and policies, proficient in the operation of various pieces of office equipment, 10 key by touch team player with a positive attiude.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Instacart & Posrmate
Palmdale, CA
04.2019 - Current
  • Collaborated closely with clients to better understand entire project scope.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated trends to understand competitive environments and assess current strategies.

Senior CSR

FEMA
Pasadena, CA
07.2016 - 06.2018
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

Shift Lead

Subway
Lancaster, CA
03.2014 - 04.2016
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Case Manager Coordinator

Palmdale Regional Medical Center
Palmdale, CA
04.2008 - 09.2011


  • Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Implemented new initiatives and procedures to increase knowledge and availability of client services.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
06.1990

Skills

  • Deadline adherence
  • Estimations and quotes
  • Time Management
  • Written Communication
  • Conflict Resolution
  • Teamwork and Collaboration
  • Medical Records Management
  • Data Review
  • Self-Starter
  • Workflow Management
  • Data Verification
  • 10-Key Certification

Timeline

Independent Contractor

Instacart & Posrmate
04.2019 - Current

Senior CSR

FEMA
07.2016 - 06.2018

Shift Lead

Subway
03.2014 - 04.2016

Case Manager Coordinator

Palmdale Regional Medical Center
04.2008 - 09.2011

High School Diploma -

Pasadena High School

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Anika Lovell