Summary
Overview
Work History
Education
Skills
Timeline
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Anika Mattine

Albuquerque

Summary

After graduating early in Dec. of '04 I immediately started hands on learning at a very small single doctor veterinary clinic in the East Mountains. Was fortunate enough to be taught many skills first hand and on the job. Worked there until my first son was born and was unable to continue. At which time I started my own cleaning and caretaking company. My final caretaking client just recently passed Sept. of '24 ending the final chapter in my business. While still doing the caretaking for my single client I also started work at Petsmart in '22 as a petcare associate, quickly working my way up the ranks to Customer Engagement Lead. My main focus was the petcare department and I was able to implement several positive changes to improve the quality of care for the pets in store. I was also able to coordinate with the City of Albuquerque Welfare Dept. and get them lined up to receive our donations and do adoption events at our location. I am exceptionally driven and self motivated. I don't shy away from hard work and will always accept a challenge. Currently in my care is a horde of animals that most would consider the misfits or the unwanted but my passion is and always has been animals. My days off are spent cleaning cages and rubbing bellies.

Overview

20
20
years of professional experience

Work History

Customer Engagement Leader

PetSmart
08.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Developed training materials and conducted workshops, boosting team performance in customer engagement initiatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Associate Lead With Keys

PetSmart
09.2022 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store and animal environments to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enhanced team productivity by streamlining operational processes.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Rugged Rose Cleaning & Caretaking

Self Employed Services
02.2008 - 09.2024
  • Owned and Operated for 17years
  • Provided Home Cleaning and Personal Caretaking Services to Albuquerque and surrounding areas.
  • Home cleaning and organization services including daily schedules, cooking, and normal day to day living, activity, and mobility assistance
  • Sanitization of patient medical equipment
  • Medication management
  • Improved patient health outcomes through diligent monitoring and timely intervention.


Pet Care Associate

PetSmart
03.2022 - 09.2022
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.

Veterinary Technician

Animal Kingdom Healthcare
01.2005 - 07.2006
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Performed fecal examinations, urinalysis and bloodwork.

Education

High School Diploma -

East Mountain High School
Sandia Park, NM
01-2004

Skills

  • Multitasking and organization
  • Critical thinking
  • Adaptability and flexibility
  • Decision-making
  • Team collaboration
  • Self Motivated

Timeline

Customer Engagement Leader

PetSmart
08.2024 - Current

Associate Lead With Keys

PetSmart
09.2022 - 11.2024

Pet Care Associate

PetSmart
03.2022 - 09.2022

Rugged Rose Cleaning & Caretaking

Self Employed Services
02.2008 - 09.2024

Veterinary Technician

Animal Kingdom Healthcare
01.2005 - 07.2006

High School Diploma -

East Mountain High School
Anika Mattine