Anika Mitchell
Home Care Aid
Chicago,IL
Summary
Diligent customer service team member, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
11
11
years of professional experience
Work History
Home Health Care Provider
Carmella Mentor
Chicago, Illinois
2018.06 - Current
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being which increased by 20%
- Administered medications per schedule to patients and remained vigilant for negative side effects.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed household management tasks for clients within private home settings.
Warehouse Associate
Koch Foods
Chicago, Illinois
2018.04 - 2018.05
- Handled day-to-day shipping and receiving overseeing completion of more than 100 hundred packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Arranged items at destination according to customer requests and instructions.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Restaurant Team Member
Maxwell Polish Restaurant
Chicago, Illinois
2017.06 - 2017.11
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Electrical Apprentice
Spenser's Electrical Service
Chicago, Illinois
2011.06 - 2017.08
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Increased job knowledge by participating in educational opportunities and reading technical and regulation publications.
- Organized materials and 50 tools by maintaining clean and neat work area for 2 Journeymen.
- Executed billing tasks and recorded information in company databases.
Education
High School Diploma -
Harlem High School
Chicago, Il06.2014
Skills
- Courteous with Strong Service Mindset
- Effective Customer Communication
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Meat Preparation
- Food Portioning and Packaging
Timeline
Home Health Care Provider
Carmella Mentor
2018.06 - Current
Warehouse Associate
Koch Foods
2018.04 - 2018.05
Restaurant Team Member
Maxwell Polish Restaurant
2017.06 - 2017.11
Electrical Apprentice
Spenser's Electrical Service
2011.06 - 2017.08
High School Diploma -
Harlem High School