ANIKA TABASSUM
Overview
7
7
years of professional experience
Work History
Control/ Floater Supervisor
JFKIAT, T4
06.2024 - Current
- Oversaw daily operational check-ins, coordinated inbound/outbound baggage plans, and managed airline metering times
- Utilized multiple airport management systems to monitor flight schedules and real-time operational data, ensuring accuracy and timeliness
- Acted as the primary liaison during routine operations and emergencies, providing clear communication to stakeholders
- Managed radio and telephone communication, ensuring proper execution of operational tasks
- Monitored airside ground frequency and terminal radio to ensure aviation safety and security compliance
Airside Operations Supervisor
JFKIAT, T4
08.2023 - Current
- Worked alongside control tower to ensure all aircraft operations
- Monitored all ground handlers performances and ensured on time departures
- Oversaw the appropriate allocation of manpower and resources within airport operations
- Enforced safety precautions for ramp and issued infractions and warnings to personnel violating safety rules and standards
- Conducted audits daily on company gates at premises, equipment, security systems, employees
- Monitored and coordinated live hardstand arrivals and departures
- Conducted ramp assessment and taxi lane inspections at every shift
- Based on needs utilized a follow me vehicle to bring aircrafts to assigned gates
- Responded to all incidents, accidents and issues at the ramp and escalated to the appropriate authorities
- Ensured all operations and movements were compliant with rules and regulations dictated by the FAA, DOT, PANYNJ, ICAO, IATA, TSA and CBP
Terminal operations supervisor
JFKIAT, T4
03.2023 - Current
- Monitored terminal conditions to ensure that all airport rules and regulations were being followed while maintaining safe, effective, and orderly operations
- Performed daily audits, inspections and assessments of terminal for areas such as queue management, building security, wheelchair assistance providers, baggage services (Smarte-Carte) etc
- Established and maintained communication with airline direct supervisors, duty managers, and station managers to ensure a strong emphasis on excellent customer focus and service delivery
- Facilitated professional projects and aims to assist activities for terminal improvement
- Performed daily follow-ups on terminal problems, updating, closing them out, and opening new service requests as necessary
- Reported, recorded, and dealt with issues or occurrences that occurred on airport property
- Responded to medical emergencies and IROPS; provided support to responders such as PAPD and EMS
Central Load control & Weight balance coordinator
Swissport, USA
12.2022 - 02.2023
- Ensured load control accuracy, practicality, and strict procedural compliance to guarantee the utmost safety and quality in all aspects of aircraft operations
- Diligently monitored and regulate weight and balance for each aircraft, ensuring compliance with industry regulations
- Thrived on optimizing fuel uplift and trim, playing a crucial role in achieving and sustaining operational efficiency to enhance the airline's overall performance
- Collaborated with other departments and external agencies, including Ramp Operations, Cargo, and Operations Control Center, to ensure seamless communication and timely completion of Load Control tasks
Passenger Service Coordinator
Swissport USA Inc
10.2022 - 11.2022
- Performed passenger administrative procedures prior boarding for Korean & Condor Air
- Managed interline and information counters to clear daily flights proficiently
- Coordinated with internal resources for ensured passenger processing and on time flight dispatching
- Addressed customer concerns and grievances throughout the check-in process, including matters related to seating, baggage, as well as Visa and passport issues
Pharmacy Administrative Assistant
Briarwood Drugstore INC
06.2021 - 08.2022
- Managed company data and relevant information using Microsoft softwares
- Drafted memo, letters, invoices in detail and submitted orders for refills
- Refilled inventory based on prime POS system
- Effectively billed medical insurance companies to fulfill prescriptions
Tutor (Early Childhood Education)
ACE Scholars INC
06.2018 - 01.2019
- Prepared daily lessons for English Language Arts and Mathematics for 20+ students ages four to ten.
- Maintained communication with parents and guardians and developed individual improvement plans to enhance learning for students.
- Maintained and recorded grades and attendance.
- Used variety of teaching methods to successfully help wide range of students.
- Conducted tutoring sessions at schools, homes and public spaces.
Education
MS - Business Management and Leadership
CUNY Schools of Professional Studies
New York, NYBS - Aviation Management
City University of New York, York College
Jamaica, NYAdvanced Regents Diploma - Airframe & Powerplant Courses
Aviation Career & Technical High School
Long Island City, NYSkills
- IROP
- Airline management & Aviation regulations
- Auditing
- Report writing
- International airline management and procedure
- Problem solving
- Works well under pressure
- Team player
- Training fellow coworkers
- FEMA course certified
Accomplishments
- IROP
- Airline management & Aviation regulations
- Auditing, Report writing
- International airline management and procedure
- Proficient in problem solving, works well under pressure and team player
- Training fellow coworkers
- Dean's List Recipient & FEMA course certified
Traits
- Strong communication
- Committed
- Enthusiastic
- Caring
- Respectful
- Responsible
- Adaptable
- Fast Learner
- Strong leadership
- Hard worker
Timeline
Control/ Floater Supervisor
JFKIAT, T4
06.2024 - Current
Airside Operations Supervisor
JFKIAT, T4
08.2023 - Current
Terminal operations supervisor
JFKIAT, T4
03.2023 - Current
Central Load control & Weight balance coordinator
Swissport, USA
12.2022 - 02.2023
Passenger Service Coordinator
Swissport USA Inc
10.2022 - 11.2022
Pharmacy Administrative Assistant
Briarwood Drugstore INC
06.2021 - 08.2022
Tutor (Early Childhood Education)
ACE Scholars INC
06.2018 - 01.2019
Advanced Regents Diploma - Airframe & Powerplant Courses
Aviation Career & Technical High School
MS - Business Management and Leadership
CUNY Schools of Professional Studies
BS - Aviation Management
City University of New York, York College
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