- Fashion & Style
- Graphic design
- Social media trends
- Photography & Videography
- Branding & Marketing
- Creative Writing
- Entrepreneurship
- Financial Literacy
- leadership & Team Building
- Networking & Relationship Building
Anika Williams
Winston-Salem,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista and Cashier
Starbucks
11.2022 - 11.2024
- Engaged with customers to deliver high-quality service and build brand loyalty, contributing to repeat business.
- Prepares various customer beverage orders, such as espresso drinks and coffee of the day, to Starbucks standards and hands out quality drinks every time.
- Follows policies and procedures for operational flow at each station.
- Follows established safety standards using safe food handling guidelines.
- Maintains a clean work area and immediate surrounding area.
- Follows inventory stocking and recording guidelines.
- Present oneself professionally and demonstrate clear communication skills with all customer and partner interactions.
- Follows cash handling and register procedures.
- Follows standards for merchandising, stocking, rotating, and storing all products.
- Performs equipment maintenance following preventative maintenance checklist.
- Follow national, state, and local safety, health, and sanitation guidelines to protect guests and partners.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
FOH Manager/Server
Showmars
01.2022 - 10.2022
- Managed day-to-day FOH operations to drive quality and standards and meet customer expectations.
- Engaged with customers to deliver high-quality service and build brand loyalty, contributing to repeat business.
- Memorized menu and offered recommendations, remained ahead of patrons' needs and desires, and accurately gauged interest in the conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instructions.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
- Took to-go phone orders from guests following outlined procedures.
- Performed cash-handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Resolved guest's complaints while maintaining a positive customer environment.
- Bussed tables between courses, loading and unloading trays to expedite service.
Education
Associate of Arts - Liberal Arts
Forsyth Technical Community College
Winston-Salem, NC05.2023
Skills
- Team leader
- Conflict Resolution
- Active Listening
- Building Rapport
- Retail sales customer service
- Positive and professional
- Customer service
- Social media expertise
- POS system operation
- Multitasking
- Fast learner
- Microsoft proficiency
Certification
ServSafe, 02/01/21
Interests
Timeline
Barista and Cashier
Starbucks
11.2022 - 11.2024
FOH Manager/Server
Showmars
01.2022 - 10.2022
ServSafe, 02/01/21
Associate of Arts - Liberal Arts
Forsyth Technical Community College
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