Anikka Jensen
Sarasota
Summary
Dedicated people leader with a passion for creating a welcoming environment for both customers and employees, as well as developing high-performing, efficient teams that deliver exceptional customer service. Experienced in coaching partners, creating strong collaborative teams, and supporting company growth through accountability, strong communication, and ongoing development. Committed to creating the optimal customer experience and upholding company values while supporting teams in fulfilling meaningful customer service and establishing impactful connections.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Sarasota
11.2022 - Current
- Supervised daily operations to ensure a smooth workflow during shifts.
- Maintained inventory levels and restocked supplies to ensure operational efficiency.
- Ensured exceptional customer service by resolving issues promptly and effectively.
- Conducted regular quality checks on beverages and food items for consistency.
- Collaborated with management to enhance team morale and workplace culture.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Trained new employees on company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
Barista
Starbucks
Sarasota
01.2020 - Current
- Prepared and served high-quality beverages to customers in a fast-paced environment.
- Engaged with customers to provide exceptional service and build relationships.
- Followed health and safety guidelines to ensure a safe working environment.
Education
Bachelor of Arts - English Language
Florida State University
Tallahassee, FL 08.2018 - 04.2021
Skills
- Staff supervision
- Inventory management
- Customer service
- Quality assurance
- Cash handling
- Conflict resolution
- Problem solving
- Employee training
- Training and mentoring
- Policy enforcement
Accomplishments
•Completed Coffee Academy and received Coffee Master Apron
Timeline
Shift Supervisor
Starbucks
11.2022 - Current
Barista
Starbucks
01.2020 - Current
Bachelor of Arts - English Language
Florida State University
08.2018 - 04.2021