Anikqueous Austin
McDonough,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowe's
Atlanta, GA
04.2021 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mens Fragrance Associate
Macys Department Store
Atlanta, GA
11.2020 - 04.2021
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
UPS
Atlanta, GA
10.2018 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) -
Atlanta Metropolitan State College
Atlanta, GASkills
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Data Collection
- Customer Service
Timeline
Customer Service Representative
Lowe's
04.2021 - 11.2021
Mens Fragrance Associate
Macys Department Store
11.2020 - 04.2021
Customer Service Representative
UPS
10.2018 - 01.2019
Some College (No Degree) -
Atlanta Metropolitan State College