Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aninci Carmenatte

Des Moines

Summary

Dedicated Call Center Customer Service Representative who provides active listening and problem solving while providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette with strong leadership and relationship-building skills. During my career I have developed above average patience needed for the elderly and disabled to resolve their concerns. I strive for family oriented relationships with clients so they can feel confident they're in great hands.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Animal Rescue League of Iowa
10.2020 - 04.2021
  • Communicating with clients by phone and emails
  • Creating and updating pet profiles
  • Responsible for accuracy of information entered in the animal sheltering database and maintain applicable person and animal records
  • Provided information on services, pricing, and pet health concerns
  • Scheduled medical appointments
  • Demonstrated compassion, patience, and strong communication skills

Call Center Customer Service Representative

Mom's Meals Nourish Care
12.2018 - 07.2019
  • Handle inbound calls from and outbound calls to clients placing their meal order
  • Input order information into client order screen
  • Ensure all assigned clients are contacted to confirm orders are on file
  • Documented conversations with customers to track requests, problems and solutions
  • Contact case managers via telephone, email, and fax when needed regarding one of their clients
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Translated services for 20-person team to serve Spanish-speaking customer needs

Call Center Representative

CO-OP Financial Services
08.2017 - 05.2018
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Accurately documented, researched and resolved client service concerns
  • Managed Balance Transfers when requested by client
  • Reviewed credit card accounts for balance and available credit
  • Processed payments on credit card accounts
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Call Center Representative

Sears Holdings Corporation
08.2015 - 06.2016
  • Complete all point of sale opening and closing procedures
  • Resolve all customer complaints in professional manner while prioritizing customer satisfaction
  • Manage high call volume with tact and professionalism
  • Shared detailed information about more than 30 home appliances options to help customers make decisions
  • Achieved or exceeded 85% satisfaction rating on consistent basis
  • Works with team to meet service and quality standards.

Retail Associate- Cashier

Gordmans
01.2013 - 12.2014
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Bagged, wrapped and packaged purchases according to customer needs
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Provided every customer with professional and polite support for sales and service needs
  • Operated cash register for cash, check and credit card transactions with 96% accuracy

Education

GED -

DMACC Southridge Center
Des Moines, IA
2010

Skills

  • Call center operations
  • Professional telephone etiquette
  • Inbound and outbound calling
  • Credit and cash transactions
  • Call documentation skills
  • Customer service in retail
  • Information analysis
  • Effective problem solver
  • Active listening skills
  • Fluent in Spanish and English
  • Proficient in Excel, Word and Outlook

Languages

English
Spanish

Timeline

Call Center Representative

Animal Rescue League of Iowa
10.2020 - 04.2021

Call Center Customer Service Representative

Mom's Meals Nourish Care
12.2018 - 07.2019

Call Center Representative

CO-OP Financial Services
08.2017 - 05.2018

Call Center Representative

Sears Holdings Corporation
08.2015 - 06.2016

Retail Associate- Cashier

Gordmans
01.2013 - 12.2014

GED -

DMACC Southridge Center

Similar Profiles

CREATE PROFILE
Aninci Carmenatte