Aninna Floer
Miami,FL
Summary
Adaptable Hospitality Specialist with 21 years of experience in maintaining customer satisfaction. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Self -directed in sales event coordinating, managing costs and budgets while establishing relationships with vendors.
Overview
21
21
years of professional experience
Work History
Latin America Inside Sales Supervisor
Unique Vacations Inc.
01.2021 - Current
- Manage administrative tasks for the Latin America Sales Team.
- Updated and maintained relationships with Media Publications.
- Worked closely with the Sandals Resorts Representative to promote products and marketing campaigns.
Sr. Events Coordinator
Unique Vacations Inc.
12.2018 - 01.2021
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
Sr. Inside Sales Associate
Unique Vacations, Inc
12.2017 - 12.2018
- Support the Inside Sales Manager and outside Sales Team.
- Answered Travel Advisor's questions regarding products.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Associate
Unique Vacations, Inc
01.2015 - 12.2018
- Coordinating familiarization trips.
- Business Development Manager and Travel Advisor support.
- Handled inbound calls to provide product information, answer questions and resolve purchase hesitations.
Reservations and Customer Service Senior Team Leader
Resorts Advantage
12.2013 - 01.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with management to identify areas of improvement and devised solutions based on findings.
Reservations and Customer Service Agent
Resorts Advantage
01.2007 - 12.2013
- Responded to customer calls and emails to answer questions about products and services.
- Updated account information to maintain customer records.
Front Office Department Trainer
Ritz Carlton
11.2005 - 01.2006
- Conducted new employee training.
- Certification of new and existing employees.
Front Office Agent
Ritz Carlton
06.2004 - 11.2005
- Greeted guest upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Hotel Front Desk Supervisor
DoubleTree Surfcomber
12.2003 - 06.2004
- Collected room deposits, fees, and payments.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Hotel Front Desk Agent
DoubleTree Surfcomber
10.2002 - 12.2003
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Bachelor of Science - School of Hospitality And Tourism Management
Florida International University
Miami, FL12.2006
Skills
- Event Planning
- Events Logistics Management
- Time Management
- Budget Development
Additional Information
- Awards , August 2017 Spirit of Excellence March 2017 Employee of the Quarter
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Latin America Inside Sales Supervisor
Unique Vacations Inc.
01.2021 - Current
Sr. Events Coordinator
Unique Vacations Inc.
12.2018 - 01.2021
Sr. Inside Sales Associate
Unique Vacations, Inc
12.2017 - 12.2018
Inside Sales Associate
Unique Vacations, Inc
01.2015 - 12.2018
Reservations and Customer Service Senior Team Leader
Resorts Advantage
12.2013 - 01.2015
Reservations and Customer Service Agent
Resorts Advantage
01.2007 - 12.2013
Front Office Department Trainer
Ritz Carlton
11.2005 - 01.2006
Front Office Agent
Ritz Carlton
06.2004 - 11.2005
Hotel Front Desk Supervisor
DoubleTree Surfcomber
12.2003 - 06.2004
Hotel Front Desk Agent
DoubleTree Surfcomber
10.2002 - 12.2003
Bachelor of Science - School of Hospitality And Tourism Management
Florida International University