Anique McKreith
Tamarac,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative/Trainer
Lowes Pro Maintenance Supply Headquarters
05.2022 - 11.2023
- Train/Shadow new hires for the company
- Process quotes, orders and returns by various forms of external means such as incoming calls, email and fax
- Inform customers of sales promotions while also suggestive selling product lines
- Resolve product or service questions while determining the best solution to solve the problem within standard company timelines
- Assist with will call counter for walk-in customers, as needed
- Partner with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly
- Maintain a positive, empathetic and professional attitude toward customers (internal and external) at all times
- Strive to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests
- Follow company procedures, guidelines and policies
- Assist with special projects as requested by management.
Makeup Artist
Face Beat by Nique
09.2015 - 06.2022
- Assist clients with makeup application and explain product knowledge when needed
- Demonstrate different techniques with makeup application on clients
- Provide knowledgeable information to all clients.
Sales Associate
Luxe Beauty Supply
02.2018 - 02.2019
- Assist customers with product information and recommendations
- Unbox, price, and stock products
- Maintain overall cleanliness of the store with dusting, sweeping, cleaning mirrors and glass cases.
Cashier/Customer Service
Ricks grocery
09.2014 - 10.2017
- Apply proper procedures for opening the store
- Operate register
- Provide great customer service
- Maintain cleanliness of the store
- Receive product orders and delivery.
House Cleaner
Vivienne's Cleaning (self-employed)
09.2009 - 09.2012
- Clean and dust all rooms, bathrooms, kitchens
- Perform detailed cleaning of all floor types
- Provide great customer service and satisfaction.
Education
High School Diploma -
Miramar High School
Miramar, FL01.2004
Skills
- Makeup Artist (5 years)
- Retail Sales
- Cleaning Experience
- Customer Focus
- Customer Service
- Complaint Handling
- Professional telephone demeanor
- Computer Proficiency
- Payment Processing
- Staff Training
- Order Processing
- Staff education and training
- Order Fulfillment
- Microsoft Outlook
- Problem-solving abilities
Certification
driver's license
Timeline
CSR - Customer Service Representative/Trainer
Lowes Pro Maintenance Supply Headquarters
05.2022 - 11.2023
Sales Associate
Luxe Beauty Supply
02.2018 - 02.2019
Makeup Artist
Face Beat by Nique
09.2015 - 06.2022
Cashier/Customer Service
Ricks grocery
09.2014 - 10.2017
House Cleaner
Vivienne's Cleaning (self-employed)
09.2009 - 09.2012
High School Diploma -
Miramar High School