Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anisa Bernal

IL
Anisa Bernal

Summary

Experienced independent contractor and delivery driver focused on delivering excellent service for in-store pick up of prescriptions/groceries and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Accomplished and determined food service professional provides excellent customer experience and possess extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Dedicated and friendly individual experienced in safely navigating busy city streets with the ability to be adept at following route and delivery instructions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and committed medical student with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
years of professional experience

Work History

Instacart
Chicago , IL

Instacart Shopper
08.2019 - Current

Job overview

  • Cultivated close relationships with customers, built loyal clientele, and on time deliveries, including doing no-contact deliveries or helping older customers put groceries away.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary, and expedited order transfer to delivery driver.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Maintained high customer service rating of 4.98 out of 5 for over 1000 grocery deliveries.

Uber Eats
Chicago, IL

Food/Grocery Delivery Driver
06.2019 - Current

Job overview

  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Collected tips from customers through hands-free electronic methods.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Went over 365 days of operating motor vehicles without accident.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Contacted customers prior to delivery to coordinate delivery times.

Duck Inn Chicago
Chicago, IL

Server Shift Leader
01.2018 - 03.2020

Job overview

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed scheduling for 35 servers, maintaining adequate staffing levels while accounting for personal employee needs

Hampton Social
Chicago, IL

VIP Cocktail Server
08.2015 - 12.2017

Job overview

  • Execute daily operations and necessary preparation to provide guests exceptional experience
  • Host private, celebrity, VIP, and investor events consisting of 50 people or more
  • Train new servers on restaurant procedures to ensure new trainees are knowledgeable of all food and beverage items
  • Involved in marketing aspects and social media to promote new concept
  • Recognized for excellent leadership skills and menu/beverage knowledge by participating in weekly competitions
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Fremont Chicago
Chicago, IL

Server Captain
12.2015 - 01.2017

Job overview

  • Establish relationships with guests, VIP's, and investors to ensure every guests' wish has been met and exceeded for private events
  • Trained new hires and administered menu tests to ensure accurate food and beverage knowledge to provide seamless service with front and back of house
  • Provided bottle service with minimums for tables starting at $5000 and up based on capacity and group size
  • Lead server in fast paced, elevated, club like brunch atmosphere offered every Saturday and Sunday with covers ranging from 500 to 700 guests per seating
  • Streamlined reservation system for brunch and nightlife resulting in increased guest communication and bookings with sales now upwards of $30,000+ per brunch service
  • Used OpenTable proficiently in order to book/edit reservations, email guests about upcoming events, and to plot floor according to confirmed reservations
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Northwestern College
Bedford Park, IL

Associate of Applied Science from Health Information Technology
09.2024

College of DuPage
Glen Ellyn, IL

Associate of Applied Science from Graphic Design
06.2002

Skills

  • Communications
  • Problem resolution
  • Relationship development
  • MS Office
  • Attention To Confidentiality
  • Gps And Route Planning
  • Confidentiality Understanding
  • Medical coding
  • Medical terminology understanding
  • Valid Illinois Driver’s License with positive MVR result for the last 3 years

Timeline

Instacart Shopper

Instacart
08.2019 - Current

Food/Grocery Delivery Driver

Uber Eats
06.2019 - Current

Server Shift Leader

Duck Inn Chicago
01.2018 - 03.2020

Server Captain

Fremont Chicago
12.2015 - 01.2017

VIP Cocktail Server

Hampton Social
08.2015 - 12.2017

Northwestern College

Associate of Applied Science from Health Information Technology

College of DuPage

Associate of Applied Science from Graphic Design
Anisa Bernal