Anisa Gonzalez Leon
Yuma,AZ
Summary
Enterprise IT professional with progressive experience supporting network infrastructure, systems administration, and technical operations across multiple facilities. Experienced in network deployments, fiber infrastructure, Active Directory, Microsoft 365, and troubleshooting connectivity issues. Known for taking ownership of complex technical challenges, leading successful infrastructure projects, and delivering dependable support in fast-paced enterprise environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Computer Technician
Marine Corps Community Services
12.2024 - Current
- Provide technical leadership and enterprise IT support for 500+ users across multiple facilities, serving as the primary escalation point for complex infrastructure and networking issues.
- Lead network infrastructure projects including structured cabling, fiber optic deployments, equipment relocations, and store modernization initiatives with Self-Checkout (SCO) implementations.
- Diagnose and resolve enterprise network connectivity issues involving TCP/IP, DHCP, DNS, VLANs, switch ports, fiber optic infrastructure, and wired/wireless networking.
- Restore network operations during critical outages by tracing Ethernet runs, validating switch connectivity, and resolving VLAN-related communication issues.
- Administer Active Directory, Microsoft 365, Windows workstations, POS systems, and enterprise endpoint devices while maintaining reliable daily operations.
- Develop technical documentation and mentor technicians by providing advanced troubleshooting guidance and technical leadership.
Computer Technician
Marine Corps Community Services
08.2023 - 12.2024
- Configured and deployed Windows workstations, Microsoft 365 applications, Active Directory user accounts, and enterprise devices to support new hires and organizational technology refreshes.
- Provided technical support for enterprise workstations, POS systems, network printers, RF devices, and end users across multiple business locations, consistently resolving hardware, software, and connectivity issues.
- Performed hardware upgrades, system imaging, equipment replacements, and preventative maintenance while maintaining accurate IT asset records and documentation.
- Built strong relationships with end users by providing responsive technical support and collaborating with departments to resolve complex technical issues efficiently.
Education
Bachelor of Science - Computer Science
University of Arizona
Tucson, AZ2027
Associate of Arts - Computer Science
Arizona Western College
Yuma, AZ05-2019
Skills
- Active Directory & Microsoft 365 Administration
- Enterprise Networking (TCP/IP, DHCP, DNS, VLANs, LAN/WAN)
- Windows 10/11 & Windows Server
- Managed Switches, Fiber Optics & Structured Cabling
- SCCM/MECM, Microsoft Intune & Mobile Device Management
- Technical Documentation & Project Coordination
Certification
- CompTIA A+ (June 2024 - 2027)
- CompTIA Security+ (Jan. 2024 - 2027)
- CompTIA Network+ (Expected Sept. 2026)
Timeline
Lead Computer Technician
Marine Corps Community Services
12.2024 - Current
Computer Technician
Marine Corps Community Services
08.2023 - 12.2024
Bachelor of Science - Computer Science
University of Arizona
Associate of Arts - Computer Science
Arizona Western College