Anisa Herrera
Central Point,OR
Summary
Proven track record in enhancing pharmacy operations at CVS Pharmacy, demonstrating exceptional problem-solving and team collaboration skills. Achieved a significant increase in workflow efficiency and customer satisfaction by optimizing medication dispensing processes and implementing rigorous confidentiality protocols. Excelled in staff training and pharmacy software proficiency, contributing to a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Crescent City, CA
01.2024 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Shift Supervisor
CVS Pharmacy
Crescent City, CA
12.2019 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Office Assistant
Crescent Uniforms
Crescent City, CA
09.2017 - 09.2020
- Received and input custom orders and had to ensure 100% accuracy.
- Rang up customers with positive and welcoming attitude.
- Checked in, priced, and labeled merchandise. As well as put away merchandise in correct spot.
- Continuously took inquiries about products and had to follow up with customer.
- Maintained customer information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Answered and managed incoming calls while recording accurate messages for distribution to manager.
- Followed oral and written directions.
- Evaluation situations and take proper action.
- Multitask and complete work duties with little to no supervision on a daily basis.
- Type at a speed of 50 wpm.
- Opened and closed store under no management supervision.
Cashier/Pharmacy Associate
Walmart
Crescent City, CA
11.2015 - 09.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Processed refunds and exchanges in accordance with company policy.
- Contributed to a positive pharmacy reputation by maintaining strict confidentiality with sensitive patient information.
- Supported pharmacists in ensuring medication safety by diligently following protocols for checking drug interactions and expiration dates.
- Facilitated smooth transitions among shifts by thoroughly documenting daily activities and issues encountered during shift handoffs.
- Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy''s image.
- Verified prescription information prior to entry in pharmacy computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
Education
Diploma
Del Norte High School
Crescent City, CA06.2014
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Pharmacy Ethics
- Pharmacy Software Proficiency
- Receiving incoming supplies
- Customer Service
- Attention to Detail
- Prioritization and Organization
- Typing Speed
- Spreadsheet development
- Multitasking Abilities
- Microsoft Office
- Data Recording
- Staff Training
Timeline
Pharmacy Technician
CVS Pharmacy
01.2024 - 09.2024
Shift Supervisor
CVS Pharmacy
12.2019 - 05.2023
Office Assistant
Crescent Uniforms
09.2017 - 09.2020
Cashier/Pharmacy Associate
Walmart
11.2015 - 09.2017
Diploma
Del Norte High School