Anisa Mathews
Roseville,MI
Summary
Quick Lane Manager experienced in coordinating service teams, resolving customer and staff issues, and maintaining service quality. Delivers measurable gains in operational performance and customer experience outcomes.
Overview
10
10
years of professional experience
Work History
Quick Lane Manager
Lincoln of Troy
Troy, Michigan
04.2021 - Current
- Supported daily quick lane operations.
- Coordinated technician schedules and service bookings.
- Handled customer complaints with prompt solutions to improve satisfaction.
- Trained new hires on quick lane policies and procedures.
- Reviewed quick lane workflows regularly to identify improvement opportunities.
- Ran promotional campaigns to engage and retain customers.
- Assisted with planning store events such as open houses and car shows.
- Monitored employee performance and shared feedback to support quality standards.
- Led staff meetings to align goals, objectives, and progress.
- Stayed calm under pressure and resolved tense situations professionally.
- Resolved customer questions and complaints escalated to management.
- Guided newly hired employees on company programs.
- Completed opening, closing, and shift-change duties to support daily operations.
- Reviewed employee performance and provided ongoing feedback and coaching.
- Reviewed completed work for consistency and quality standards.
- Led team meetings to review business results and communicate priorities.
- Coordinated driver assignments and route planning for efficiency.
Endodontic Dental Assistant
DR STEPHEN NAVARRE
Clinton Township, Michigan
10.2020 - 04.2021
- Helped keep patients calm and comfortable during endodontic procedures.
- Cleaned and sterilized dental instruments for ready use in treatment.
- Applied desensitizing agents before anesthetic procedures to improve patient comfort.
- Gave post-operative care instructions after endodontic treatment.
- Provided patient education on post-treatment care and oral hygiene.
- Updated patient records and treatment plans with accurate details.
- Used digital imaging equipment for diagnostic support.
- Assisted dentist during multiple dental procedures to improve patient care.
- Tracked inventory of dental supplies and equipment.
- Set up trays with the correct instruments for different dental procedures.
Service Advisor
Dorian Ford
Clinton Township, Michigan
04.2016 - 10.2020
- Explained service recommendations and repair steps in clear, simple detail.
- Supported customers with service questions and vehicle maintenance needs.
- Scheduled service appointments and organized technician calendars.
- Connected customers with service technicians to support clear communication.
- Maintained accurate records of customer interactions and service history.
- Resolved customer complaints with professionalism and empathy to support satisfaction and loyalty.
- Answered customer inquiries quickly by phone, email, or in person.
- Provided accurate repair estimates for labor time, parts pricing, and service costs.
- Reviewed completed service orders to confirm work met dealership standards.
- Inspected vehicles for needed repairs or maintenance and advised customers on next steps.
- Handled customer inquiries promptly and accurately.
- Handled incoming calls from potential customers requesting quotes or dealership service information.
- Used service knowledge and technical training to identify issues and deliver fast, successful resolutions.
- Recommended additional products or services to enhance customer experience.
- Completed ongoing training on automotive technology updates to strengthen service knowledge and skills.
- Built strong customer relationships that supported repeat business and retention.
- Improved customer satisfaction through knowledgeable, friendly problem-solving and support.
- Started conversations with customers to gather input, address concerns, and answer product questions.
- Prepared invoices for completed services and collected customer payments.
- Collected deposits or payments and arranged billing.
- Shared product, service, and billing improvement ideas with management to prevent future issues.
- Supported customer retention by offering discount options.
Education
High School Diploma -
Fraser High School
34270 Garfield Rd, Fraser, MI, 4802606-2012
Skills
- Vehicle inspection and technical expertise
- Client relations and conflict resolution
- Team collaboration and time management
- Customer service
- Team collaboration
- Time Management
- Team Player
- Customer service
Accomplishments
- Best of Business Rate 2025 Oil Change Service
- Driving Service Excellence 2025
Timeline
Quick Lane Manager
Lincoln of Troy
04.2021 - Current
Endodontic Dental Assistant
DR STEPHEN NAVARRE
10.2020 - 04.2021
Service Advisor
Dorian Ford
04.2016 - 10.2020
High School Diploma -
Fraser High School