Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Diego Chicas

Temple Hills,MD

Summary

Proven Quick Lane Manager at Banister Ford of Marlow Heights, adept in maintenance scheduling and demonstrating a strong work ethic. Achieved sales targets through effective upselling and customer satisfaction. Skilled in advanced diagnostics and quality assurance, ensuring high service standards. Excelled in fostering long-term business relationships and enhancing service offerings.

Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability.

Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.

Overview

4
4
years of professional experience

Work History

Quick Lane Manager

Banister Ford of Marlow Heights
03.2024 - Current
  • Addressed customer concerns promptly and professionally, resolving disputes amicably while preserving long-term business relationships.
  • Consistently met or exceeded sales targets by implementing effective upselling techniques and maintaining a high level of customer satisfaction.
  • Contributed to the development of new service offerings based on customer feedback and industry trends, keeping our business competitive within the automotive service market.
  • Increased sales revenue through the promotion of additional services and products tailored to individual customer requirements.
  • Maintained a clean and organized facility, creating a professional atmosphere that attracted new clients and retained existing ones.

Automotive Technician

Passport Infiniti of Suitland
04.2022 - 01.2023
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed electrical repairs on various automotive systems, ensuring optimal functionality.
  • Managed warranty repairs, ensuring compliance with manufacturer standards.
  • Leveraged 6 years of automotive experience to diagnose and repair vehicle issues efficiently.

Lube Technician

DARCARS Kia Temple Hills
05.2021 - 02.2022
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Reduced wait times for customers by streamlining the oil change process and working effectively with team members.

Education

High School Diploma -

Fairmont Heights High School
6501 Columbia Park Rd, Landover, MD 20785
05-2020

Skills

  • Task delegation
  • Maintenance scheduling
  • Warranty administration
  • Positive attitude
  • Strong work ethic
  • Valid Driver's license
  • Alignments experience
  • Transmissions
  • Exhaust systems
  • Electrical failure repairs
  • Heating and air conditioning
  • Electrical experience
  • Rebuilding engines
  • Advanced diagnostics
  • Quality assurance

Languages

Spanish
Full Professional
Japanese
Elementary
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quick Lane Manager

Banister Ford of Marlow Heights
03.2024 - Current

Automotive Technician

Passport Infiniti of Suitland
04.2022 - 01.2023

Lube Technician

DARCARS Kia Temple Hills
05.2021 - 02.2022

High School Diploma -

Fairmont Heights High School

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Diego Chicas