Brett Burrage
Pell City,AL
Summary
Customer-focused automotive service professional with a strong record of driving business growth in high-volume Quick Lane operations. Proven ability to increase sales, improve workflow efficiency, and build long-term customer relationships through clear communication and consistent execution. Fully Quick Lane certified with advanced proficiency in CDK Global and SMARTT.
Overview
2027
2027
years of professional experience
Work History
Quick Lane Manager
Town and Country Ford Pell City
Pell City, AL
2022 - Current
- Drive consistent year over year sales growth through disciplined service processes and customer focused advising.
- Achieved all-time total sales records for the store by maximizing maintenance menu penetration and repair order accuracy.
- Advise customers on maintenance and repair needs using transparent recommendations that build trust and repeat business.
- Oversee repair order quality, scheduling flow, and service lane efficiency to support increased car count and revenue.
- Utilize CDK Global and SMARTT to track performance, manage repair orders, and improve operational consistency.
- Develop and mentor team members, contributing to internal promotions and long term departmental stability.
Quick Lane Service Advisor
Town and Country Ford Pell City
Pell City, AL
2021 - 2022
- Assisted customers with service inquiries and appointment scheduling.
- Maintained detailed service records and documentation for customer interactions.
- Collaborated with technicians to ensure timely completion of service requests.
- Communicated service recommendations based on customer needs and vehicle condition.
Service Technician
Town and Country Ford Pell City
Pell City, AL
05.2020 - 2021
- Diagnosed and repaired mechanical issues in vehicles, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance tasks, including oil changes and tire rotations, enhancing vehicle longevity.
- Utilized diagnostic tools to identify problems accurately, streamlining repair processes.
- Maintained detailed records of service activities and parts used for improved inventory management.
Maintenance Technician
EBSCO
Birmingham, AL
2019 - 2020
- Performed general maintenance including carpentry, plumbing, light fabrication, and mechanical repairs.
- Conducted preventative maintenance and facility inspections to ensure safe and reliable operations
Team Member
Chick-fil-A
Pell City, AL
2017 - 2019
- Assisted in preparing food and beverages following safety and quality standards.
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Maintained cleanliness of kitchen area, ensuring a safe atmosphere for patrons and employees.
- Collaborated with team members to complete daily tasks efficiently and effectively.
Education
No Degree - Automotive Manufacturing
Jefferson State Community College
Pell City, ALHigh School Diploma -
Vincent Middle High School
Vincent, AL05-2017
Skills
- Workplace safety
- Task delegation
- Maintenance scheduling
- Warranty administration
- Fully Quick Lane Certified
- CDK Global & SMARTT proficient
- Automotive Service Operations & Revenue Growth
- Customer Retention & Sales Performance
- Team Development & Process Improvement
Timeline
Service Technician
Town and Country Ford Pell City
05.2020 - 2021
Quick Lane Manager
Town and Country Ford Pell City
2022 - Current
Quick Lane Service Advisor
Town and Country Ford Pell City
2021 - 2022
Maintenance Technician
EBSCO
2019 - 2020
Team Member
Chick-fil-A
2017 - 2019
No Degree - Automotive Manufacturing
Jefferson State Community College
High School Diploma -
Vincent Middle High School