Felicia Collins
Avis Ford
Southfield,MI
16
years of professional experience
Experienced Quick Lane Manager with strengths in workplace safety, task delegation, and maintenance scheduling. Skilled in warranty administration, customer communication, and team leadership to keep service operations efficient and reliable.
Results-driven Quick Lane Manager with extensive experience in service coordination, bay utilization, and repair order accuracy. Known for a positive attitude, strong employee engagement, and effective training that improves workflow and customer satisfaction. Focused on protecting repeat business through clear communication and dependable service.
Work History
Quick Lane Manager
15 Years 8 Months- Directed daily Quick Lane operations, ensuring efficient workflow across service advisors and technicians.
- Coordinated appointment scheduling, bay utilization, and customer check-in for smooth service delivery.
- Monitored repair orders for accuracy, approved recommendations, and maintained strong customer communication.
- Trained staff on Quick Lane processes, service standards, and dealership procedures.
- Resolved customer concerns promptly, protecting satisfaction and repeat business.
Education
Associate of General Studies - Human Services
Skills
Workplace safety
Task delegation
Technical aptitude
Employee engagement
Positive attitude
Maintenance scheduling
Warranty administration
Timeline
Quick Lane Manager
Avis Ford
03.2011 - CurrentRead More
WCCC
Associate of General Studies from Human Services
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