Anisha Douthitt
Dothan
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Biltmore Place
Dothan
07.2022 - 07.2025
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Managed all maintenance requests from tenants in a timely manner.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Updated tenant and unit information to keep current in housing database.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Handled resident complaints and expedited maintenance requests.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Facilitated tenant paperwork processing and verification.
- Completed lease applications and verifications, notifying prospects of results.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Compiled and conveyed operational and financial data to regional manager.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Met with committees to discuss and resolve legal and environmental issues.
- Recommended clarifications and changes in program policies to director of property management.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Prepared detailed budgets and financial reports for properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Met with clients to negotiate management and service contracts.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Managed and oversaw operations, maintenance and administration of properties.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared and submitted monthly tenant visit logs.
General Manager
Wyndham Hotels
Dothan
05.2012 - 06.2022
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
Education
Master of Science - Business Administration And Management
Alabama State University
Montgomery, AL 08.2004 - 05.2008
Skills
- Property maintenance
- Market analysis
- Lease negotiation
- Financial reporting
- Tenant relations
- Customer relationship management
- Budget management
- Vendor coordination
- Team building
- Conflict resolution
- Effective communication
- Time management
- Regulatory compliance
- Tenant and eviction laws
- Property management expertise
- Fair housing compliance
References
References available upon request.
Timeline
Property Manager
Biltmore Place
07.2022 - 07.2025
General Manager
Wyndham Hotels
05.2012 - 06.2022
Master of Science - Business Administration And Management
Alabama State University
08.2004 - 05.2008