Arelis Ortiz
Plainville,CT
Summary
At Middlebury Crossings, excelled as a Property Manager, enhancing tenant satisfaction through effective complaint resolution and maintaining high occupancy rates. Skilled in property inspections and tenant relations, proactively addressed safety hazards and coordinated maintenance, significantly improving property standards. Adeptness in payment collection and staff management further underscores comprehensive skill set in property management.
Offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
8
8
years of professional experience
Work History
Property Manager
Middlebury Crossings
02.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Administered operations to handle needs of more than 140 tenants across 2 property.
Assistant Office Manager
Gustavo Car Carrier
08.2016 - 03.2020
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Completed bi-weekly payroll for 5 employees.
Education
High School Diploma -
Central High
BristolSkills
- Property Inspections
- Customer service-focused
- Lease Renewals
- Leasing
- Property tours and inspections
- Eviction Procedures
- Maintenance Scheduling
- Valid CT driver's license
- Customer service expertise
- Lease Agreements
- Phone and Email Etiquette
- Property Tours
- Unit inspection
- Property management knowledge
- Cash Handling
- Maintenance Requests
- Application management
- Application verification
- Property Maintenance
- Microsoft Office
- Rent collection
- Property management knowledge
- Cash Handling
- Maintenance Requests
- Application management
- Application verification
- Property Maintenance
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Middlebury Crossings
02.2022 - Current
Assistant Office Manager
Gustavo Car Carrier
08.2016 - 03.2020
High School Diploma -
Central High
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