ANISHA GAGO
Philadelphia,United States
Summary
Resourceful professional with 3+ years of experience delivering customer-focused support. Skilled in handling high-volume inquiries, resolving complex issues, and maintaining accurate records under tight deadlines. Adept at phone, email, and digital communication with a strong commitment to empathy, clarity, and problem-solving. Excited to bring proven service excellence and technical proficiency to a remote or hybrid customer service team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Esperanza Health Center
09.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Handled sensitive patient information with discretion, ensuring HIPPA compliance and building trust with diverse populations.
- Managed high-volume scheduling, insurance verification, and appointment coordination while maintaining accuracy under strict deadlines.
HOME AIDE/CAREGIVER
Davetta Care
10.2022 - 05.2023
- Chaperone clients to appointments, shopping excursions, and social engagements.
- Support physically disabled clients with cleaning, feeding, bathing, and toileting.
CASHIER/SALES ASSOCIATE
Rite Aid
10.2020 - 08.2022
- Performed a full audit of inventory and sales report, ensuring accuracy.
- Established personal connections with customers, exceeding customer service expectations.
Education
Certified Medical Assistant - CMAC/PTC
American Training Center
01.2024
HIGH SCHOOL DIPLOMA -
First Philadelphia Prepatory Charter School
06.2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry & Record accuracy
- Bilingual communication
Certification
CERTIFIED MEDICAL ASSISTANT, American Training Center, 06/01/23 - 01/31/24
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant
Esperanza Health Center
09.2024 - Current
HOME AIDE/CAREGIVER
Davetta Care
10.2022 - 05.2023
CASHIER/SALES ASSOCIATE
Rite Aid
10.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
First Philadelphia Prepatory Charter School
Certified Medical Assistant - CMAC/PTC
American Training Center
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