Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anisleidy Gamez

Anisleidy Gamez

Miami,FL

Summary

Proven leader in customer service, adept at resolving complex issues to enhance customer satisfaction, as demonstrated at Efco Americas. Skilled in cash handling and fostering strong customer relations, I excel in high-pressure environments, ensuring efficient service and team performance. My expertise includes training and mentoring, significantly improving team capabilities and service quality. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor ,lead

Efco Americas
07.2024 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Waiters

La Carreta Restaurant
09.2022 - 07.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

Defensores De Luanda
Cuba,Pinar Del Río
06.2017

Skills

    Cash Handling

    Payment Processing

    Email Etiquette

    Customer Relations

Timeline

Customer Service Supervisor ,lead

Efco Americas
07.2024 - Current

Waiters

La Carreta Restaurant
09.2022 - 07.2024

High School Diploma -

Defensores De Luanda
Anisleidy Gamez