Shannon Bristol
CVS Pharmacy
Cohoes,NY
1
Language
9
years of professional experience
Customer Service Professional experienced in retail industry operations and team leadership. Achieved enhanced customer satisfaction through effective relationship building and process optimization. Focused on staff training, mentoring, and communication to elevate customer experiences and drive business success.
Work History
Customer Service Supervisor/ Operations Supervisor
1 Year 2 Months- Supervised daily operations to ensure customer satisfaction while still maintaining a steady workplace flow
- Trained and mentored staff on best practices in customer engagement
- Analyzed customer feedback through our survey system which allows us to to identify any issues and solve them promptly
- Coordinated inventory management processes with multiple outside vendors to maintain optimal stock levels for the high demand of a 24-hour store
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives through an electronic cashier analysis reports system; these reports help to ensure all colleagues are following the best practices while assisting customers
- Worked with other colleagues to boost team morale and create a comfortable work environment for both the front-store and pharmacy staff
- Coordinated scheduling with the store manager and other management team members to optimize our workforce during peak hours/days
Customer Service Associate/ Managment Team Member
5 Years 7 Months- Trained new associates on cash register operations to ensure accurate customer transactions and proper drawer balancing.
- Balanced cash register and organized cash flow by handling cash, counting change, and managing coupons for efficient operations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Monitored self-checkout systems and assisted customers with transactions.
- Maintained secure cash drawers and resolved discrepancies in daily totals to uphold financial integrity.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Associate Cashier
2 Years 3 Months- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized merchandise in front lanes for better customer accessibility.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Food Service Team Member
3 Months- Received orders from customers and input into order management system.
- Prepared food orders to support waitstaff and other team members.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
Associate of Arts
Bachelor of Arts - English And Psychology
Bachelor of Arts - Psychology
High School Diploma
Skills
Creative Problem Solving
Customer Service Management
Employee Supervision
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Time Management
Reliable and Responsible
Cash Handling
Cash Register Operations
Verbal and written communication
Proficient in Computer Literacy/Typing
Languages
English
Native or Bilingual
Interests
Avid Reader
Hiking
Music
Baking
Creative Writing
Timeline
Customer Service Supervisor/ Operations Supervisor
CVS Pharmacy
06.2025 - CurrentRead More
Customer Service Associate/ Managment Team Member
CVS
09.2019 - 04.2025Read More
Food Service Team Member
Tri City Valleycats
06.2017 - 09.2017Read More
Customer Service Associate Cashier
CVS
05.2017 - 08.2019Read More
Hudson Valley Community College
Associate of Arts
Read More
University of South Florida
Bachelor of Arts from English And Psychology
Read More
University of South Florida
Bachelor of Arts from Psychology
Read More
Lansingburgh High School
High School Diploma
Read More