Carmen Rodriguez
Alpine,TX
Summary
Detail-oriented professional known for strong problem-solving and multitasking abilities in fast-paced environments. Demonstrated success in implementing customer service strategies that enhance satisfaction and streamline operations.
Overview
11
11
years of professional experience
Work History
Customer Service Clerk Supervisor
City Of Alpine
Alpine, Tx
12.2020 - Current
- Processed customer inquiries efficiently, ensuring prompt resolution of issues.
- Maintained accurate records of transactions and customer interactions in database systems.
- Assisted in training new staff on customer service protocols and system usage.
- Implemented strategies to improve customer satisfaction and streamline service delivery.
- Collaborated with team members to enhance workflow efficiency and service quality.
- Developed training materials to support ongoing staff development in customer service excellence.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Issued refunds and credits to accounts
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Operations Clerk
West Texas National Bank
Alpine, Tx
04.2018 - 11.2020
- Collaborated with team members to optimize branch operations and enhance customer experience initiatives.
- Monitored inventory of supplies, coordinating reorders to ensure uninterrupted operational support for the branch.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
- Organized company events and coordinated with vendors.
General Manager
Dairy Queen
Alpine, TX
11.2015 - 04.2018
- Led daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Oversaw financial management including budgeting, forecasting, and expense tracking.
- Established operational procedures that improved overall workflow and productivity across the team.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Clerk
Justice of the Peace 2 Presidio
Presidio, TX
06.2015 - 08.2015
- Managed daily administrative tasks, ensuring efficient operation of court processes.
- Assisted in maintaining accurate legal files.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Coordinated scheduling for hearings, optimizing time management and resource allocation.
- Facilitated communication between parties, enhancing resolution of legal matters.
Education
No Degree - Business Administration
Odessa College
Odessa, TX2028
No Degree - Psychology
Sul Ross State University
Alpine, TXHigh School Diploma -
Presidio High School
Presidio, TXSkills
- Customer service excellence
- Payment processing
- Records management
- Refunds processing
- Computer proficiency
- Staff education and training
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
- Creative problem solving
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Clerk Supervisor
City Of Alpine
12.2020 - Current
Operations Clerk
West Texas National Bank
04.2018 - 11.2020
General Manager
Dairy Queen
11.2015 - 04.2018
Clerk
Justice of the Peace 2 Presidio
06.2015 - 08.2015
No Degree - Business Administration
Odessa College
No Degree - Psychology
Sul Ross State University
High School Diploma -
Presidio High School
Training
Develop the Leader Within You 2.0 - Leadership training