Hi, I’m
Anissa Aguilar
Rio Rancho,NM
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
8
years of professional experience
1
Certification
Work History
UNM Sandoval Regional Medical Center
Medical Assistant – Medical Specialty Clinics
08.2022 - Current
Job overview
- Medical Assistant to Rheumatology, Dermatology, and Endocrinology duties included taking all calls for each specialty, along with managing message from patients to providers needs, handling minor paperwork including legal consents for procedures and injections
- Scheduling patients according to condition and needs
- Assisting with procedures such a biopsy for skin cancer, local numbing and injections for joint pain
- Supervisor duties outside of patient care was helping assist director with employee schedules, coverage, and managing huddle meetings
- Communication concerns between employees with director and addressing concerns with help of finding solutions
- Managing providers personal scheduling and on call schedules
- Arranging meetings for department and lunches for drug reps
- Assisting director with trainings and presentations regarding new processes or policy changes
Presbyterian Cancer Center
Lead Medical Assistant - Dr. Reddy (Lead Medical Director of Oncology)
12.2019 - 08.2022
Job overview
- Medical Assistant to Dr
- Reddy duties include taking all his calls, accurately entering their medical records in a data base for tracking and invoicing, managing scheduling patients and handling minor treatments for patients
- Prepping charts for future office visits, blood work orders, blood draws, and any other paperwork that the doctors has for me to complete
- Certified Promise Champion duties include planning any work functions as far as lunches, birthdays, celebrations, Drug Rep
- Presentations, etc
- Lead Medical Assistant duties include making sure the medical assistants have the support and daily operations they need on a day to day basis, help with schedules, any emails, and help support clinic supervisor with any needs she may not have time to do or get too
Blue Cross & Blue Shield
Customer Care Advocate / Pharmacy Services
09.2017 - 12.2019
Job overview
- Medical Customer Care Advocate duties included taking calls, giving medical benefits that were covered under the member’s plan, sending ID cards, giving providers in network, and processing other calls to other departments
- Pharmacy Customer Care Advocate duties included taking calls, giving members pharmacy drug coverage benefits, processing overrides such as Vacation Overrides, dispensing limits overrides, test claims for prescription drugs, appeals and PA status, and providing members with alternatives to medications that are not covered
New Mexico Cancer Center
Patient Care Coordinator/Medical Assistant (contract)
08.2016 - 06.2017
Job overview
- Pharmacy Patient Care Coordinator duties included medication refills for all providers, Chemotherapy Celegene authorizations, shipping medications, script filing, and pharmacy clerk handing
- Patient Care Coordinator duties included scheduling referrals, chemotherapy appointments, doctor follow up visits, faxing, scheduling radiology scans, chart prep, callbacks for next day appointments, prior authorizations, talking calls for providers, managing their schedules, inbox messages, lunches, etc
- Medical Assisting duties included vital signs, rooming intake, urinalysis, and port de-access
Education
Pima Medical Institute, Tucson, AZ
Bachelor of Science from Health Care Administration
12-2024
Pima Medical Institute, Albuquerque, NM
Healthcare Administration
01.2022
Carrington College, Albuquerque, NM
Medical Assisting
06.2013
Cleveland High School, Rio Rancho, NM
High School Diploma
05.2012
Skills
- Strong customer service skills
- Detail oriented
- Excellent computer skills
- Fast learner
- Able to multitask
- Work well under pressure
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support Certification (BLS)
Timeline
Medical Assistant – Medical Specialty Clinics
UNM Sandoval Regional Medical Center
08.2022 - Current
Lead Medical Assistant - Dr. Reddy (Lead Medical Director of Oncology)
Presbyterian Cancer Center
12.2019 - 08.2022
Customer Care Advocate / Pharmacy Services
Blue Cross & Blue Shield
09.2017 - 12.2019
Patient Care Coordinator/Medical Assistant (contract)
New Mexico Cancer Center
08.2016 - 06.2017
Carrington College
Medical Assisting
Cleveland High School
High School Diploma
- Certified Medical Assistant (CMA)
- Basic Life Support Certification (BLS)
Pima Medical Institute
Bachelor of Science from Health Care Administration
Pima Medical Institute
Healthcare Administration
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