Anissa Alderman
Hermiston
Summary
Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet deadlines. A proactive problem-solver who gets the job done. Highly organized and proficient in a wide range of tools and equipment including Microsoft programs, computers, and phone systems. Looking to apply my skills to a long term and rewarding position.
Overview
18
18
years of professional experience
Work History
SR Onboarding Specialist/Trainer
Inter-Con Security
09.2021 - Current
- Responsible for maintaining uniform inventory, drug testing and being a liaison for the officers and client
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Conducted thorough reference checks on prospective employees to verify qualifications and mitigate potential risks.
- Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
- Reduced time-to-hire by establishing strong relationships with potential candidates through proactive communication.
- Streamlined onboarding process for new hires, ensuring seamless transition into their roles.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Completed required criminal, credit, or drug tests for new hires.
Medical Billing Specialist
Good Shepherd Medical Center
10.2016 - 05.2018
- Generated invoices, processed payments, and prepared deposits as part of the financial operations oversite
- Processed weekly payment reports to balance accounts as well as maintained patient privacy
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Medical Receptionist/Front Office Coordinator
East Idaho Interventional Pain Center
10.2012 - 04.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Billing Specialist
Heart of America Medical Center
10.2011 - 06.2012
- Processed medical, clinical, and ambulatory claims to ensure reimbursement from insurance companies as well as review payments as they arrive to verify a claim can be closed
- Attended scheduled billing meetings to maintain communication within the department
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Revenue Reconciliation Representative
Kadlec Regional Medical Center
04.2010 - 08.2011
- Received daily private patient payments and applied to the customer account with 100% accuracy, as well as sorted batches and prepared beginning balances for the insurance account representative to maintain integrity and accurate values for payment posting
- Maintained organized payment batch files as well as cycled out files in accordance with department policies and prepared bank deposits
- Optimized workflow processes through regular review and improvement recommendations, increasing overall productivity.
- Provided exceptional customer service to both internal and external stakeholders, fostering positive relationships built on trust and reliability.
- Managed high volumes of transactions while maintaining strict deadlines for reconciliation activities, prioritizing tasks accordingly.
- Demonstrated strong attention to detail when reviewing complex financial data, ensuring accurate representation within company records.
Site Coordinator
DirecTV Home Services
07.2007 - 08.2009
- Processed payroll for 80+ site employees using ADP, Pay 180 and Excel
- Assisted in day-to-day operations including dispatching, closing work orders, tracking technicians, served as a customer service representative for customer as well as administrative support to the office managers and supervisors to keep all tasks, appointments, and metric goals on target
- Scheduled interviews and processed new hire documents for corporate HR
- Coordinated month end equipment audits to ensure all parts were accounted for
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
Education
High School -
Glenns Ferry High School
Glenns Ferry, ID01.2000
Skills
- Onboarding process
- Applicant tracking
- Recruitment strategies
- Background screening
- Interview coordination
- Employee training
- Client relationship management
- Data management
- Compliance regulations
- Effective communication
- Time management
- Customer service
- Software knowledge
- New hire onboarding
- Microsoft office
Timeline
SR Onboarding Specialist/Trainer
Inter-Con Security
09.2021 - Current
Medical Billing Specialist
Good Shepherd Medical Center
10.2016 - 05.2018
Medical Receptionist/Front Office Coordinator
East Idaho Interventional Pain Center
10.2012 - 04.2014
Billing Specialist
Heart of America Medical Center
10.2011 - 06.2012
Revenue Reconciliation Representative
Kadlec Regional Medical Center
04.2010 - 08.2011
Site Coordinator
DirecTV Home Services
07.2007 - 08.2009
High School -
Glenns Ferry High School
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