Anissa Dort
Fargo,ND
Summary
Dynamic and results-oriented professional with extensive experience in customer service and property management, notably with GOLDMARK. Excelled in tenant relations, conflict resolution, and driving sales as a Brand Ambassador for Forever 21. Demonstrated proficiency in analytical thinking and team collaboration, significantly enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Leasing Agent
GOLDMARK
07.2022 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Recruited new residents through website advertising and marketing.
- Participated in property inspections to prepare for move-ins and move-outs.
Brand Ambassador
Forever 21
02.2020 - 07.2022
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service to drive satisfaction.
- Developed creative displays and signage to draw customers to products.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Business Administration - Marketing
Minnesota State Community And Technical College
Moorhead, MN05-2026
High School Diploma -
Sheyenne High School
Fargo, ND05-2021
Skills
- Customer Service
- Active Listening
- Fast-learner
- Analytical Thinking
- Decision Making
- Reliability & Punctuality
- Maintaining a Positive Attitude
- Time Management
- Organization
- Patience
- Team-work & Collaboration
Timeline
Leasing Agent
GOLDMARK
07.2022 - Current
Brand Ambassador
Forever 21
02.2020 - 07.2022
Associate of Business Administration - Marketing
Minnesota State Community And Technical College
High School Diploma -
Sheyenne High School
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