Anissa Montoya
Selma
Summary
Customer-focused and dependable professional with a strong background in delivering exceptional guest services. Committed to ensuring utmost customer success and retention by swiftly resolving conflicts and fostering positive relationships with guests. Demonstrated ability to provide immediate solutions to challenges, while also training teams on effective upselling techniques and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Holiday Inn Express & Suites Dinuba-West
04.2025 - Current
- Identifying new markets and sales opportunities
- Developing and executing sales strategies
- Building and maintaining relationships with travel agents and corporate clients
- Negotiating contracts and agreements for events, conferences and group bookings
- Created hotel awareness through social media campaigns.
Hotel Front Desk Manager
Holiday Inn Express & Suites Dinuba West
04.2021 - Current
- Enhance guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamline check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolve guest issues promptly, ensuring a positive experience for all hotel patrons.
- Train new front desk staff members, improving overall team performance and knowledge.
- Collaborate with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Hotel Front Desk Agent
Holiday Inn Swan Court
07.2020 - 04.2021
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Tutor
Kern High School District-Bakersfield, CA
09.2015 - 12.2018
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
Bachelor's - Psychology
California State University-Bakersfield
Bakersfield, CA05.2019
Skills
- Relationship building
- Sales team training
- Staff management
- Goal setting and performance evaluation
Certification
- BLS Certification
Timeline
Sales Manager
Holiday Inn Express & Suites Dinuba-West
04.2025 - Current
Hotel Front Desk Manager
Holiday Inn Express & Suites Dinuba West
04.2021 - Current
Hotel Front Desk Agent
Holiday Inn Swan Court
07.2020 - 04.2021
Tutor
Kern High School District-Bakersfield, CA
09.2015 - 12.2018
Bachelor's - Psychology
California State University-Bakersfield
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