Anissa Morales
San Marcos,TX
Summary
Detail-oriented Assistant Manager with a proven track record at The Leaning Pear, excelling in customer service and conflict resolution. Adept at strategic thinking and document preparation, I fostered a welcoming environment and effectively managed team operations, enhancing guest satisfaction and operational efficiency. Passionate about driving results and supporting team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Leaning Pear
Wimberley, Texas
03.2023 - Current
- Supported team in daily operations and customer service initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Used problem-solving skills to find solutions to issues raised by guests.
Assistant Manager
Uptown Cheapskate
San Antonio, Texas
05.2021 - 01.2023
- Managed inventory and maintained optimal stock levels to support operations.
- Contributed to creating a welcoming environment for customers and guests.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with corporate policies through effective collaboration with staff.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, TX12-2024
Paralegal Certification - Paralegal Studies
University of Texas At Austin
Austin, TXSkills
- Customer service
- Conflict resolution
- Strategic thinking
- Legal writing
- Document preparation
- Research
Certification
- TABC & Food Handlers License
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
The Leaning Pear
03.2023 - Current
Assistant Manager
Uptown Cheapskate
05.2021 - 01.2023
Bachelor of Arts - Political Science
Texas State University
Paralegal Certification - Paralegal Studies
University of Texas At Austin
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