ANISSA WAWAK
Elgin,Ok
Summary
Compassionate personal care aide skilled in tending to elderly, disabled, and chronically ill clients. Cares for patients in their home environment. Prepares meals, performs light housekeeping, and provides companionship. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Cashier
Sodexo
10.2022 - 08.2023
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Security Officer
Securitas
05.2022 - 10.2022
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Cashier
Hop & Sack
12.2021 - 05.2022
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
PERSONAL CARE AIDE
Complete Home Service
08.2021 - 12.2021
- Maintained resident room and belongings in neat and orderly fashion
- Provided housekeeping duties including cleaning of common areas and resident rooms
- Provided direct resident assistance with activities of personal care, dressing, grooming and eating
- Practiced appropriate infection control and safety awareness.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, keeping accurate records and reporting any concerns to healthcare providers promptly.
SECURITY GUARD
Securitas
12.2018 - 08.2021
- Assisted, directed and monitored all persons entering and leaving facility property
- Maintained ledgers including visitor, keys, daily logs and notebooks
- Accessed and inputted documents and information from computer
- Carried out duties in professional and courteous manner, providing exceptional customer service
- Established and maintained good rapport with employees and vendors
- Exercised judgment and use discretion in responding to incidents and emergencies
- Communicated details in protective service setting
- Obtained information of incidents that occur on post and writes incident reports
- Maintained all equipment in clean and operational condition
- Maintained daily log of rounds and reports any potential security violations
- Greeted guests and employees in cheerful and welcoming manner.
CASHIER
Hop & Sack
12.2014 - 12.2018
- Assisted manager in daily operation of retail venues
- Served as active team member and communicated with entire team
- Operated register, handles cash and process credit card transactions
- Followed company food handling and safety procedures
- Greeted customer with smile and eye contact and offering name
- Worked flexible schedule to meet needs of business
- Maintained friendly and courteous demeanor while providing fast and efficient service to customers
- Maintained safe, clean and well-organized working and shopping environment
- Followed opening and closing checklists when worked station
- Followed standard procedures for issuing cash refunds
- Tendered customer transactions in quick and efficient manners
- Trained cashiers all phases of cashier functions and monitored for compliance
- Resolved low level guests issues with efficiency and good attitude
- Maintained cleanliness of booth and picked up trash in surrounding area
- Replenished condiments, beverages and general supplies while maintaining service area cleanliness
- Gave directions to customers to various locations in city
- Performed various maintenance duties including cleaning restrooms and trash removal.
ASSISTANT MANAGER
Family Dollar
02.2011 - 12.2014
- Functioned independently within established parameters of policies and procedures
- Communicated verbally and worked cooperatively with employees and customers
- Monitored and supervised associates and customer safety and security issues
- Entered and coded invoices, posts rents, makes deposits and maintains accurate resident ledgers
- Handled complaints in professional and positive manner
- Maintained presence in store by providing excellent customer service
- Interacted with guests, resolved complaints and ensured exceptional guest service
- Assisted Store Manager in maintaining stockroom organization
- Rotated all perishable product with every delivery
- Supported Store Manager in loss prevention efforts
- Assisted Store Manager in training, coaching and developing store personnel
- Assumed certain management responsibilities in absence of Store Manager
- Maintained timely response to ad counted when requested and ordering of warehouse merchandise
- Assisted Store Manager in protecting and securing all company assets, including store cash
- Developed Store Team Members on Family Dollar operating practices and procedures
- Followed Loss Prevention Procedures and controlled shrink and expenses
- Worked nights, weekends, holidays and in absence of manager
- Ensured store opened and closed at appropriate time
- Provided excellent customer service for guests as well as effective shift management
- Swept and mopped floors, sweep and pickup parking lot
- Trained associates and followed up on training needs
- Merchandised seasonal aisle and non-seasonal, basic and seasonal end-caps.
CUSTOMER SERVICE REPRESENTATIVE
Assurant
04.2010 - 02.2011
- Assisted customers with warranty claims
- Worked well within team environment as well as independently
- Handled incoming customer calls daily
- Greeted and assisted all customers in prompt, friendly and courteous manner
- Troubleshooted first level wireless technical issues
- Received and resolved, within established guidelines, customer questions and concerns
- Identified, researched and resolved customer issues using computer system
- Documented inquiry resolution and escalation in case management system
- Listened to customers and maintained friendly, positive, professional attitude
- Demonstrated excellent spelling and grammar skills
- Received inbound calls from customers regarding services
- Resolved customer issues and concerns with urgency and professionalism
- Provided exceptional service and engagement via telephone
- Documented all calls and authorizations with accuracy.
STORE MANAGER
GasMart
11.2008 - 02.2010
- Supervised staff in daily store maintenance and ensured professional housekeeping standards within store
- Supervised proper garnishing and presentation of food
- Facilitated and participated in meetings and conference calls
- Provided recognition to team members for exceptional performance
- Maintained professional and friendly environment with customers, subordinates and supervisors
- Protected company assets and minimized loss by ensuring all store standards
- Interacted with customers and resolved customer complaints in friendly and service oriented manner
- Received, checked in, price and stock all retail merchandise
- Conducted walk through of store and establish prioritized list of tasks
- Taught and trained entire staff on security and loss prevention techniques
- Directed daily store operations through merchandising, inventory control and cleanliness standards
- Identified and solved problems and facilitate problem solving among team
- Supervised floor moves, merchandising, displayed maintenance and store housekeeping
- Changed store displays and physically moved and reached both high and low items
- Hired, trained and supervised daily conduct of staff
- Returned of damaged merchandise, follow-up on backorders and credits
- Managed inventory audits and worked to reconcile any inventory discrepancies.
Customer Service Representative
Conduent Business Services
10.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
ASSISTANT FOOD SERVICE DIRECTOR
Elgin Public Schools
08.1999 - 11.2008
- Performed general cleaning tasks utilizing cleaning to adhere to health and safety standards
- Monitored quality of service and product delivered on property
- Reported safety violations and hazards immediately
- Cleaned grill area, equipment, dishes and sweep and mopped floors
- Stayed up-to-date on changes to procedures and policies
- Provided warm and friendly greeting and sincere farewell
- Built rapport with guest with above and beyond service
- Provided students with well-balanced and nutritious meal
- Swept, mopped and scrubbed using hazardous materials
- Cleaned kitchen area, sweeping and mopping floors, emptying trash and gathering soiled linens
- Maintained appropriate inventory, storage and distribution of food and supplies
- Kept floors clean of debris and mops up spills immediately
- Operated meat slicer and executed proper knife handling
- Kept product rotated, fresh and check expiration dates
- Operated office machines, including printers, copiers and personal computers
- Served food in correct portions by adhering to production records and standardized recipes
- Cleaned and sanitized tables and dining room upon guest departure
- Handled guest concerns, reacting quickly and professionally
- Controlled inventory through constant monitoring of products
- Ensured excellent hospitality and customer service
- Coordinated sanitation activities with production, maintenance and quality control management
- Prepared meals following standardized recipes, written instructions.
PERSONAL CAREGIVER
Mea Adams
06.1991 - 08.1999
- Performed light housekeeping duties including laundry, vacuuming, dishes
- Administered medication, consistently and timely, following medication administration procedures
- Maintained resident clothing and clothing closet in clean, neat and orderly manner
- Assisted client with exercises, ambulation and transfer activities
- Provided support and assistance with meal and snack service
- Reported unusual symptoms and problems of residents to supervisors immediately.
Education
Master of Science - Health Information Technology
DeVry University
Downers Grove, IL06.2027
CERTIFICATE - UNARMED SECURITY GUARD
Moore-Norman Vocational School
Moore, Oklahoma05.2019
HIGH SCHOOL DIPLOMA - GENERAL
Elgin High School
Elgin, Oklahoma05.1990
Skills
- Billing Adjustments and Refunds
- Active Listening
- Appointment Scheduling
- Office equipment proficiency
- Sales Transactions
- Complaint resolution
- Calm and Professional Under Pressure
- Key holder experience
- De-Escalation Techniques
- Building rapport
- Call Documentation
Timeline
Customer Service Representative
Conduent Business Services
10.2023 - Current
Cashier
Sodexo
10.2022 - 08.2023
Security Officer
Securitas
05.2022 - 10.2022
Cashier
Hop & Sack
12.2021 - 05.2022
PERSONAL CARE AIDE
Complete Home Service
08.2021 - 12.2021
SECURITY GUARD
Securitas
12.2018 - 08.2021
CASHIER
Hop & Sack
12.2014 - 12.2018
ASSISTANT MANAGER
Family Dollar
02.2011 - 12.2014
CUSTOMER SERVICE REPRESENTATIVE
Assurant
04.2010 - 02.2011
STORE MANAGER
GasMart
11.2008 - 02.2010
ASSISTANT FOOD SERVICE DIRECTOR
Elgin Public Schools
08.1999 - 11.2008
PERSONAL CAREGIVER
Mea Adams
06.1991 - 08.1999
Master of Science - Health Information Technology
DeVry University
CERTIFICATE - UNARMED SECURITY GUARD
Moore-Norman Vocational School
HIGH SCHOOL DIPLOMA - GENERAL
Elgin High School