Carmesha Hicks
Littlerock,AR
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Cashier
Metro wine and spirits
01.2019 - 04.2023
- Greeted customers entering store and responded promptly to customer needs,Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts,Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Direct Support Professional
Support Solutions
01.2015 - 05.2016
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Call Center Representative
WEHCO
01.2021 - 10.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Littlerock Central High
Little Rock, AR05.2012
Skills
- Training and Development
- Data Gathering
- Verbal and Written Communication
- System Documentation
- Account Management
- Call Documentation Skills
- Billing Adjustments and Refunds
Timeline
Call Center Representative
WEHCO
01.2021 - 10.2023
Cashier
Metro wine and spirits
01.2019 - 04.2023
Direct Support Professional
Support Solutions
01.2015 - 05.2016
High School Diploma -
Littlerock Central High