Glenda Cates
Carrington,ND
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
2004
2004
years of post-secondary education
Work History
Cashier
Casey's General Store
Carrington
10.2025 - 01.2026
- Processed customer transactions efficiently at a busy convenience store.
- Maintained cleanliness and organization of the checkout area.
- Assisted customers with product inquiries and recommendations.
Utility Press
Dakota Growers Pasta Company
Carrington
09.2025 - 10.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
Front Desk Receptionist
Chieftain Conference Center
Carrington
09.2017 - 08.2025
- Greeted and welcomed guests upon arrival at the conference center.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled and coordinated reservations for meetings and events.
- Maintained accurate records of visitor logs and appointments.
- Provided information about conference facilities and local services.
- Assisted with administrative tasks including filing and data entry.
- Ensured cleanliness and organization of the front desk area.
- Collaborated with team members to enhance guest experience at events.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Coordinated maintenance requests for office equipment and facilities.
- Handled sensitive information in a confidential manner.
- Assisted with travel arrangements for staff and management.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Updated and maintained office policies and procedures.
- Assisted in the management of the company's social media accounts.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Managed company calendar and scheduled events.
- Processed and distributed internal and external communications.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Transcribed tapes and notes from meetings into prescribed formats.
Lead Sales Associate
Dollar General
Carrington
03.2022 - 02.2025
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored new sales associates on customer service techniques.
- Managed inventory levels and organized stockroom for efficient restocking.
- Engaged customers, providing product knowledge and assistance during purchases.
- Collaborated with management to implement promotional displays and signage.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Monitored cash register operations for accuracy during transactions.
- Assisted in maintaining store cleanliness and organization throughout the sales floor.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Cross-trained on different positions to best support team during peak periods.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Provided leadership and direction to motivate department associates.
- Shared product knowledge to suggest merchandise and services to customers.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Organized store displays for maximum visibility of products.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained attractive merchandise displays to maximize purchases.
- Exceeded department expectations for productivity and accuracy levels.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
General Equivalent Diploma
Odessa, TXSkills
- Cash handling
- Point of sale
- Customer engagement
- Inventory management
- Sales analysis
- Retail operations
- Team collaboration
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Data entry
- Training development
- Retail merchandising
- Complaint resolution
- Receipt handling
- Cash handling and management
- Returns processing
- Complex Problem-solving
- Drawer balancing
- Online orders preparation
- Credit and cash transactions
- Issue resolution
- Product recommendations
- Order packaging
- Report preparation
- POS systems
- Payment posting
- Sales transactions
- Records maintenance
- Organizational growth
- Visual merchandising
- Basic math
- Financial records oversight
- Transaction handling
- Regulatory compliance
- Cash management
- Customer service
- Clear communication
- Work ethic and integrity
- Merchandise exchange
- Reliability and punctuality
- Point-of-sale system operation
- Cash handling expertise
- Merchandise restocking
- Customer relations
- Exchanges processing
- Customer assistance
- Product restocking
- Cash register operation
- Cash drawer balancing
- Patience and empathy
- Reports and documents
- Cleaning and sanitizing
- Hospitality and accommodation
Timeline
Cashier
Casey's General Store
10.2025 - 01.2026
Utility Press
Dakota Growers Pasta Company
09.2025 - 10.2025
Lead Sales Associate
Dollar General
03.2022 - 02.2025
Front Desk Receptionist
Chieftain Conference Center
09.2017 - 08.2025
General Equivalent Diploma