Summary
Overview
Work History
Education
Skills
Timeline
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Anita Brown

Forest City,NC

Summary

Dynamic Customer Service Representative with extensive experience at Ameridial, Delta Dental of Illinois, excelling in call center operations and customer satisfaction. Expert in utilizing spreadsheets and multi-line telephone systems, combined with a courteous demeanor, to enhance client support. Achieved high resolution rates by effectively addressing benefits and claims issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Ameridial, Delta Dental of Illinois
Spindale, North Carolina
08.2015 - Current
  • Answered customer inquiries and provided accurate information regarding dental benefits and claims
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and providing frontline customer support or assistance with dental plans
  • Assisted customers with benefits and claim issues

Education

Some College (No Degree) - General Office Technology

Isothermal Community College
Spindale, NC

Skills

  • Call center experience
  • Call center procedures
  • Spreadsheets
  • Typing proficiency
  • Multi-line telephone operations
  • Courteous demeanor
  • Skype

Timeline

Customer Service Representative

Ameridial, Delta Dental of Illinois
08.2015 - Current

Some College (No Degree) - General Office Technology

Isothermal Community College

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Anita Brown