Anita Colburn
Anniston,Alabama
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of post-secondary education
30
30
years of professional experience
Work History
BDC Supervisor (Business Development Center)
Benton Nissan of Oxford
Oxford, Al
05.2022 - Current
- Answered incoming calls and scheduled service appointments. Managed daily organizers and supported BDC agents in scheduling tasks to ensure efficient operations. Assisted BDC manager with team coordination. to ensure agents are doing assigned tasks in a timely manner. Engaged with management to relay sales team updates. regarding salespersons. Calling and communicating with customers regarding which vehicle suits their needs or that customer is interested in. Coordinated with sales and management to assess and address customer vehicle needs. Searched inventory using stock numbers, VIN numbers, and tag numbers. Confirmed appointments, collected trade-in details when needed, and tracked set, show, and sold activity in Excel spreadsheets. Assisted at the reception desk during peak hours. Answering the phone, paging sales, or service. Rental agreements would have to verify insurance and addresses. Communicate with sales or service to determine if warranty or internal.
- Reason for leaving: Better pay, advancement
- Reference: Dawne Howard 256-689-9244
CNP
Saks Elementary School
Anniston, Al
08.2018 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared food and assisted students and employees while maintaining health and safety standards and organizing stockroom for efficient operations.
- Left position due to company restructuring
Caretaker
Home Helpers
Jacksonville, Al
10.2016 - 08.2018
- Assisted clients with housework, laundry, shopping, and bill payments.
- Clarified reasons for leaving previous job focused on seeking better benefits.
- Supplied professional reference contact information for verification purposes.
Nighttime clerk
Rob and Jay's Kountry Store
Anniston, Al
09.2012 - 05.2014
- Delivered friendly service promptly to enhance customer experience. Assisted customers with purchases. Maintained store cleanliness and presentation to ensure a welcoming environment. Secured store at closing time to ensure safety and protect assets. at night, ensuring all procedures were followed. Balanced cash register at the end of the shift to ensure accurate financial reporting, credit card machine, and EBT machine at end of shift. Turned off gas pumps at night to prevent unauthorized use and ensure safety. at night.
- Reason for leaving: owners sold
- Reference: Sue Headrick 256-831-1327
Title Clerk
Sunny King Automotive
Oxford, AL
08.1996 - 10.2004
- Processed vehicle title and registration paperwork with precision, ensuring compliance with state DMV requirements. Reviewed sales contracts, liens, and odometer disclosures for accuracy before submission. Submitted title applications and supporting documents to appropriate state agencies and lienholders. Coordinated with finance, sales, and external institutions to resolve title discrepancies, ensuring accurate processing and compliance. Communicated with customers to resolve common title issues. Researched lien releases and obtained proper documentation for each transaction, ensuring compliance with state regulations. Contacted State Motor Vehicle Department to determine the status of pending titles. Collected taxes and fees, submitted payments, and issued receipts. Facilitated seamless transactions by developing strong relationships with external partners, including banks, insurance companies, and government agencies. Compiled dealer documentation for sales transactions for sales. Supported daily cash deposit processes. Determined sales commission amounts based on transactions. Processed customer checkouts from service and parts department.
- Reason for leaving: Birth of my third daughter and helping to take care of my mother.
- Reference: Gloria Nobles 256-294-4736
Education
Walter Wellborn High School
Anniston, AL 05.1981 - 05.1991
Skills
- BDC scheduling
- CRM software
- CRM management
- Excel reporting
- Lead tracking
- Microsoft Excel
- Phone systems
Timeline
BDC Supervisor (Business Development Center)
Benton Nissan of Oxford
05.2022 - Current
CNP
Saks Elementary School
08.2018 - 05.2019
Caretaker
Home Helpers
10.2016 - 08.2018
Nighttime clerk
Rob and Jay's Kountry Store
09.2012 - 05.2014
Title Clerk
Sunny King Automotive
08.1996 - 10.2004
Walter Wellborn High School
05.1981 - 05.1991