Anita Coley
Morgantown,KY
Summary
Dynamic office professional with extensive experience at Toby’s Pest Control, excelling in customer service and organization. Proven ability to enhance workflow efficiency through effective appointment scheduling and meticulous data entry. Recognized for maintaining accurate records with exceptional client satisfaction.
Overview
13
13
years of professional experience
Work History
Secretary
Opc / Okolona Pest Control
06.2024 - 01.2025
- Assisted in managing schedules and organizing appointments for technicians.
- Maintained accurate records and files to support office operations.
- Coordinated communication between technicians to ensure an easier workflow
- Post payments that were received
- Responded to emails and texts
- Entered data into system and updated customer contacts with information to keep records current.
Office Associate
McGee Pest Control, Dba: Toby’s Pest Control
03.2020 - 06.2024
- Answer phone and schedule appointments
- Supported daily administrative tasks
- Maintained organized filing
- Data entry for current and new customers
Office Manager
Toby’s Pest Control
08.2011 - 03.2020
- Managed office operations, ensuring efficient workflow and resource allocation.
- Trained new employees on office procedures to ensure a smooth transition.
- Provided exceptional customer service when addressing client inquiries, scheduling or concerns via phone calls.
- Data entry along with posting payments for customers.
Education
No Degree -
WKU
Bowling Green, KYHigh School Diploma -
Bardstown High School
Bardstown, KY05.1972
Skills
- Customer service
- Verbal and written communication
- Organization
- Appointment scheduling
- File management
- Accounts receivable and payable
- Office equipment operation
- Data entry
- Payment posting
- Multi-line phone systems
Timeline
Secretary
Opc / Okolona Pest Control
06.2024 - 01.2025
Office Associate
McGee Pest Control, Dba: Toby’s Pest Control
03.2020 - 06.2024
Office Manager
Toby’s Pest Control
08.2011 - 03.2020
No Degree -
WKU
High School Diploma -
Bardstown High School
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