Anita Cooper
Jamestown,TN
Summary
Detail-oriented receptionist with expertise in patient scheduling and front desk support. Proven ability to maintain confidentiality and process financial transactions accurately, ensuring a seamless experience for clients.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Hometown Family Medical Clinic
11.2025 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Provided front desk support, greeting patients and answering inquiries professionally.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Supported billing processes by collecting copays and processing payments accurately.
- Processed insurance information and verified patient eligibility efficiently.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Loan Officer Manager
Cash Express, LLC
05.2024 - 11.2025
- Evaluated loan applications to determine borrower eligibility and creditworthiness.
- Processed documentation for various loan types, ensuring compliance with regulations and policies.
- Communicated with clients to explain loan options, terms, and conditions effectively.
- Assisted in developing customized financing solutions based on client needs and financial situations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
Education
High School Diploma -
York Institute
Jamestown, TNSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Data inputting
- Office administration
- Bookkeeping
- Document control
- Office equipment operations
- Record preparation
Timeline
Receptionist
Hometown Family Medical Clinic
11.2025 - Current
Loan Officer Manager
Cash Express, LLC
05.2024 - 11.2025
High School Diploma -
York Institute