Anita Crosby
Circleville,OH
Summary
Proven leader and skilled problem-solver, I excelled at Walmart by boosting customer satisfaction and reducing operational discrepancies. My expertise in retail operations management and team motivation led to significant improvements in service quality and staff development. Achievements include implementing effective loss prevention strategies, significantly enhancing team productivity, and fostering a culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart
Lancaster, OH
04.2008 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Department Manager
Walmart
Circleville, OH
10.1998 - 04.2008
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
- Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
- Established an effective communication channel within the team which led to smoother coordination and task delegation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Circleville High School
Circleville, OH06.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Retail operations management
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Workplace safety compliance
- Coaching and mentoring
- Recruitment and hiring
- Performance evaluation
- Multitasking Abilities
- Organizational skills
- Active listening
- Hiring and training
- Work Planning and Prioritization
Certification
Have license to sell Health and Life insurance in the state of Ohio, just finished courses this year (2024.)
License
Health and Life insurance license
Timeline
Assistant Manager
Walmart
04.2008 - 05.2012
Retail Department Manager
Walmart
10.1998 - 04.2008
High School Diploma -
Circleville High School