An energetic, focused professional with proven achievement. Background includes: Excellent oral and written communication skills. Proven leadership and management training resulting in excellent team building. Consultant providing organizational change management assistance, development of coaching skills, technology implementation, strategy development, and operational improvement services. Develop user manuals and provide user training as needed. Educator in studies of business, leadership, education, diversity, ethics, and IT. Proficient in Information Technology, Instructional Technology, Training and Development in Adult Learning and Instructional Technology.
Hi, I’m
ANITA J. DIAMOND
Insurance Agent in (L&H -P&C)
Semmes,Alabama
Summary
Overview
31
years of professional experience
1
Certification
Work History
DIAMOND CONSULTANTMOBILE, AL
Leadership and Management Development
2005.01 - Current (21 education.years_Label & 9 education.months_Label)
Job overview
- Leadership training and team building
- Consulting and business development
- Insurance sales and financial planning.
Transamerica MOBILE, AL
Life and Health Insurance Agent
2015.03 - 2022.03 (7 education.years_Label)
Job overview
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Analyzed market trends in order to identify potential areas for new business opportunities.
MOBILE BOARD OF EDUCATIONMOBILE, AL
Substitute Teacher
2010.01 - 2011.01 (1 education.year_Label)
Job overview
- Substitute Teaching in areas such as Math, English and Computer Science.
QUALITY CARE, INC.Pittsburgh, PA
Administrator
1993.01 - 2004.01 (11 education.years_Label)
Job overview
- Developed competitive strategies to improve cost efficiency, and quality of services
- Developed an effective marketing and sales level, which assured the highest level of customer service
- Incorporated various IT applications for compliance regulations.
Education
The People’s Bible Training Institute
D.D, Doctorate of Divinity
01.2017
University Overview
Duquesne University
Master of Liberal Arts, Leadership/Liberal Studies
08.2008
University Overview
Greater Works School of Ministry
Associates in Theology, Biblical Studies
05.2000
University Overview
Point Park College
Bachelor of Science, Business Administration
05.1997
University Overview
Nova University South Eastern University
Ed.D, Education and Instructional Technology (not completed)
University Overview
Skills
- Analytical skills Insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy
- Communication skills Insurance sales agents must listen to clients and be able to clearly explain suitable policies
- Technical knowledge
- Interpersonal skills
- Brand development and management
- Budget development and management
Certification
Life and HealthAdjuster - Property and Casualty, Includes WC and Crop
Availability
See my work availability
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Available
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Timeline
Life and Health Insurance Agent
Transamerica
2015.03 - 2022.03 (7 education.years_Label)
Substitute Teacher
MOBILE BOARD OF EDUCATION
2010.01 - 2011.01 (1 education.year_Label)
Leadership and Management Development
DIAMOND CONSULTANT
2005.01 - Current (21 education.years_Label & 9 education.months_Label)
Administrator
QUALITY CARE, INC.
1993.01 - 2004.01 (11 education.years_Label)
The People’s Bible Training Institute
D.D, Doctorate of Divinity
Duquesne University
Master of Liberal Arts, Leadership/Liberal Studies
Greater Works School of Ministry
Associates in Theology, Biblical Studies
Point Park College
Bachelor of Science, Business Administration
Nova University South Eastern University
Ed.D, Education and Instructional Technology (not completed)