Anita Dorsett
Port Saint Lucie,FL
Overview
10
10
years of professional experience
Work History
Service Representative
Alight Solutions
07.2024 - Current
- Always maintained productivity and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was always relayed to customers.
- Use an automatic Dialer to make Outbound calls to Aetna Members to Enroll or Re-Enroll in Benefits
Customer Care Agent
Teleperformance USA
08.2023 - 12.2024
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Customer Support Agent
Citel (Soundever)
11.2020 - 07.2023
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers’ needs and provide assistance and information on product features.
- Welcome customers to the store and answer their queries.
- Follow and achieve departments sales goals on a monthly, quarterly and yearly basis.
- Go the extra mile to drive sales.
- Maintain in-stock and presentable condition assigned areas.
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options.
- Process POS(point of sale) purchases.
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
- Planning marketing activities, changing the stores design.
Chat Agent
Turbo Tax
03.2018 - 11.2020
- Providing Tax Support to TurboTax Customers
- Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations.
- Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
- Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy
Customer Service Representative
Alorica
05.2016 - 03.2018
Service Representative
Walmart
07.2015 - 11.2016
- Responsible for processing claims forms, adjudicating the allocation of deductibles and copays, and following through with adjudication policies to facilitate
Education
High School Diploma -
Keys Gate Charter Highschool
Homestead, FL06.2015
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
Timeline
Service Representative
Alight Solutions
07.2024 - Current
Customer Care Agent
Teleperformance USA
08.2023 - 12.2024
Customer Support Agent
Citel (Soundever)
11.2020 - 07.2023
Chat Agent
Turbo Tax
03.2018 - 11.2020
Customer Service Representative
Alorica
05.2016 - 03.2018
Service Representative
Walmart
07.2015 - 11.2016
High School Diploma -
Keys Gate Charter Highschool