Anita Dyson
Tarboro,NC
Summary
Dynamic manager with expertise in customer relations, operations management, and strategic planning. Proven ability to enhance client satisfaction and optimize processes, driving organizational improvement and repeat business.
Overview
16
16
years of professional experience
Work History
Manager in Charge
Performance Small Engine Sales & Service
Rocky Mount, NC
08.2020 - Current
- Managed vendor relationships, negotiating contracts to optimize product availability and pricing.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success. As well as scheduling for employees.
- Responsible for overseeing all aspects of the business, ordering parts for in-house repairs and sale orders, preparing all booking orders for parts and equipment.
- Representative for accounts to be paid,
- Responsible for marketing and advertising.
- Service advisor and coordinator.
- Sales representative, communicating with customers to demonstrate and explain aspects of the equipment to be sold in order to meet their best needs.
Server
Outback Steakhouse
Rocky Mount, NC
05.2017 - 02.2021
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Managed food and beverage orders accurately, maintaining efficient workflow during peak hours.
- Collaborated with kitchen staff to expedite orders and resolve issues quickly.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented process improvements that enhanced table turnover rates and service efficiency.
- Resolved customer complaints promptly, fostering repeat business through effective problem-solving.
- Maintained cleanliness of dining areas, adhering to health and safety regulations consistently.
- Developed strong relationships with regular patrons, enhancing customer loyalty and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Service Technician
Mobile Kitchen Solutions
Pinetops, NC
09.2018 - 08.2020
- Performed routine maintenance on mobile kitchen units to prevent operational disruptions.
- Trained new technicians on equipment handling and safety protocols to enhance team efficiency.
- Fabricated and built mobile kitchen units, Shower units and washer/dryer units during Covid.
- Led troubleshooting sessions, improving resolution times for complex technical issues.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Medical Receptionist
ECU Physicians
Greenville, NC
04.2010 - 05.2018
- Processed patient registration and insurance verification using electronic health record systems.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between medical staff and patients, ensuring seamless information flow.
- Assisted in maintaining accurate medical records, improving retrieval times and data integrity.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Oversaw daily operations to streamline workflow and reduce wait times for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Operations management
- Organizational improvement
- Strategic planning
- Cross-functional communication
- Cross-functional collaboration
- Corporate communications
- Budget administration
- Material processing
- Material accountability systems
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Manager in Charge
Performance Small Engine Sales & Service
08.2020 - Current
Service Technician
Mobile Kitchen Solutions
09.2018 - 08.2020
Server
Outback Steakhouse
05.2017 - 02.2021
Medical Receptionist
ECU Physicians
04.2010 - 05.2018