Anita Eierstock
Parrish,FL
Summary
Full Legal Name: Anita Kathleene Eierstock
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
23
23
years of professional experience
Work History
Offline Customer Support
Charter Communications, Spectrum
Bradenton, Florida
07.2021 - 12.2023
- Interacted with existing customers to schedule work orders, research disputes, and solve customer account issues all while providing excellent Customer Service.
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer letters and phone calls.
- Resolved customer complaints in a professional manner.
- This was a Full Time Position at 40 hours per week
Property Clerk
Manatee County Sheriff's Office
Bradenton, FL
07.2019 - 07.2021
- Maintained accurate records of all inmates property, including serial numbers and other identifying information.
- Delivered documents between departments within the jail as requested.
- Provided assistance during annual physical inventories conducted by auditors.
- Documented transactions in automated property book and tracking systems.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
- Collected payments from customers/inmates in person or over the phone for bonds using credit card processing machines.
- This was a Full Time Position, it was shift work, 40 hours per week
Customer Experience Specialist
Delta Airlines Inc
Tampa, FL
08.2000 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- This was a Full Time Position at 40 hours per week
Education
Certified Nursing Assistant - Nursing
Lake Superior College
Duluth, MN11-1995
High School Diploma -
Brainerd Senior High School
Brainerd, MN05-1990
Some College (No Degree) - Fine Arts
North Dakota State University
Fargo, NDSkills
- Excellent Time management Skills
- Written and Verbal Communications
- Positive and professional
- Courteous demeanor
Timeline
Offline Customer Support
Charter Communications, Spectrum
07.2021 - 12.2023
Property Clerk
Manatee County Sheriff's Office
07.2019 - 07.2021
Customer Experience Specialist
Delta Airlines Inc
08.2000 - 08.2018
Certified Nursing Assistant - Nursing
Lake Superior College
High School Diploma -
Brainerd Senior High School
Some College (No Degree) - Fine Arts
North Dakota State University