Anita Falls
Plymouth ,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and growing distribution. Ready to help the team achieve the company goals.
Overview
18
18
years of professional experience
Work History
Account Manager -Central Region
Kohler Company
10.2016 - Current
- Responsible for advancing the relationship between Kohler, distributor, and our customers. Serve as the primary point of contact to coordinate all distributor business development events. Currently support the 7 Central Region Distributors and the Miami Kohler Office.
- Plan and set up factory visits, customer experience trips, and factory witness tests- virtual and in person. Conduct Factory Tours of the Mosel Plant for Distributors, EC, GC and End Customers.
- Hold Monthly Dashboard/Scorecard Distributor Meetings. Discuss the sales activity, Quote activities, and overall distributor health. Provide updates from the factory.
- Manage the distributor forecasts to ensure completeness and accuracy. Schedule monthly calls to review all the data.
- Support distribution by answering lead times, pricing, issue resolution, expediting, lost jobs, out of territory and past due order review.
- Work closely with all of the support teams within Kohler such as Marketing, Scheduling, SIOP, Sales Administration, Production Floor, and Credit.
- Focus on the Distributor by holding Partners in Power 3 times a year. Bringing in the Distributors to learn about Kohler and the various department and associates they work with. Leave with a better understanding of how to work best with us.
International Sales Coordinator II
Kohler Company
10.2005 - 10.2016
- Assisted international distributors by researching the parts required for their generator repair. Answer any questions regarding availability, costs, lead times, annual returns, old units, new units, invoicing, and warranty.
- Processed sales orders, expedite parts, establish shipments via air fright, containers, and ground shipments.
- Worked with distributors in the US, Europe, Middle East, and Africa. Also worked with the Kohler Customer Service Teams in China, India, Singapore
- Trained new employees as they joined the team and trained Distribution on parts training and research methods.
Education
MBA - Business Administration
Lakeland College
Plymouth, WI05.2015
Bachelor of Science - Business Administration & Marketing
Lakeland College
Plymouth, WI05.2012
Skills
- Customer Service
- Account Development
- Account Management
- Teamwork and Collaboration
- Order Management
- Relationship Building
Accomplishments
2018- MVP of Sales for Kohler Generator
Timeline
Account Manager -Central Region
Kohler Company
10.2016 - Current
International Sales Coordinator II
Kohler Company
10.2005 - 10.2016
MBA - Business Administration
Lakeland College
Bachelor of Science - Business Administration & Marketing
Lakeland College